District Legislative Aide

2 months ago

York, United States Pennsylvania House of Representatives Full time

ESSENTIAL JOB FUNCTIONS:
¨ Answers and screens telephone calls for the Member and other staff members and takes messages when appropriate.

¨ Greets and screens visitors in a friendly, professional manner.

¨ Responds to constituent requests for information, including constituent requests for status of pending legislation and resolutions.

¨ Attends meetings and functions on behalf of State Representative and takes notes when required.

¨ Performs casework for constituents, answers casework correspondence, meets with constituents, communicates with constituents, and serves as a liaison with federal, state and local agencies.

¨ Processes PennDOT, vital records, and other state agency forms accurately and in a timely manner.

¨ Screens and refers cases, where appropriate, to other District Offices.

¨ Logs all incoming and outgoing mail and incoming telephone calls relating to casework.

¨ Prepares periodic reports for the District Director or District Office Manager on pending cases and district activities.

¨ Continually screens active cases and acts as a liaison with constituents to ensure their cases are handled in a responsive manner.

¨ Maintains up-to-date files on all cases and categories of information of importance to the office.

¨ Organizes large events throughout the district, including space rental, food and drink catering, and vendor attendance.

¨ Opens, sorts and screens mail, including deliveries, in a timely manner.

¨ Documents visitor opinions on issues communicated via telephone, including full name, address, and all relevant information as appropriate.

¨ Provides general office support functions that include typing, photocopying or assembly of materials for meetings and mailings.

¨ Maintains database files as requested.

¨ Orders and maintains office supplies.

¨ Schedules appointments and maintains the Member’s calendar, travel arrangements and reservations.

¨ Assists Harrisburg staff with gathering documentation for expense reimbursement.

¨ Maintains a positive and collaborative relationship with the State Representative, staff, and constituents.

¨ Coordinates tours and manages special projects, as needed.

¨ Regular and punctual attendance at work.

¨ Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:
¨ Ability to accomplish all office duties required by the State Representative.

¨ Ability to learn constituent services with an emphasis on strong people skills.

¨ Ability to establish and maintain effective working relationships.

¨ Ability to develop basic knowledge of legislative procedures and processes.

¨ Ability to handle confidential information, including correspondence.

¨ Ability to accept performance-based criticism and direction.

¨ Ability to communicate with a variety of personalities in a tactful, pleasant and professional manner.

¨ Ability to maintain a professional appearance.

¨ Ability to be punctual and meet attendance requirements.

MINIMUM QUALIFICATIONS:
¨ High school diploma or GED required.

¨ A four-year college degree is preferred but not required for this position.

¨ Must be able to travel and must hold a valid driver’s license.

**Job Type**: Part-time

Work setting:

- In-person

Work Location: In person

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