Supervisor - Recovery Services - Integrated

3 weeks ago

Saco, United States Sweetser Full time

This position requires travel to all Sweetser's Behavioral Health Home locations.

**ESSENTIAL FUNCTIONS**:
**Wellness and Recovery Duties and Responsibilities**
- Fully understands and can actively implement the three principles and four tasks of Intentional Peer Support.
- Models relationship building, based on the four tasks of intentional peer support, with participants, volunteers and colleagues.
- Understands and actively implements the Eight Dimensions of Wellness as described by SAMHSA.
- Models the attributes of respect, trust, sensitivity and confidentiality.
- Supports and models healthy relationships.

**Program: Integrated Peer Support**
- Provides leadership for Intentional Peer Support Integrated staff.
- Assists the Recovery Services Director in hiring direct reports.
- Monitors and continuously evaluates staff performance.
- Provides regularly scheduled supervision on site or virtually for all Integrated Peer Staff
- Establishes schedules, to ensure adequate coverage.
- Works collaboratively with BHH and CCBHC supervisors to support Integrated Peers.
- Assists the Recovery Services Director in establishing best practice guidelines and developing content recommendations.
- Maintains databases, files, records, reports, and other information related to program(s).

**GENERAL EXPECTATIONS**:

- Be committed to the mission, vision, and values of the organization.
- Works collaboratively as a member of a team with various groups of staff, depending on the issue addressed.
- Assures quality in work performed to facilitate the delivery of quality services.
- Reports accidents and injuries in a timely fashion, demonstrates safe housekeeping practices, notifies supervisor of potential health and safety concerns immediately, participates in health and safety training as required, understands and follows all Sweetser health and safety policies.
- Understands and complies with all Sweeter policies and procedures.
- Actively participates in ongoing supervision and team meetings.
- Actively participates in the BHH Supervisor’s Meeting.
- Provides timely and accurate paperwork; including timesheets and expense reports.
- Actively engages the assigned manager whenever you have questions or concerns.
- Provides the assigned manager with updated information regarding your availability.
- Ability to support and recognize the important role that volunteers play. Sweetser employees work with, support, collaborate with volunteers, and promote opportunities for volunteer engagement.
- Follow Suicide Safer Care practices.
- Other duties as assigned.

**Customer Focus***
- Anticipates customer needs and is responsive to customer feedback by taking action to make things better.
- Monitors and reviews Key Performance Indicators and outcomes. Takes appropriate actions to ensure standards are achieved.
- Knows what customer satisfaction/outcome data to measure and how to use it to improve the delivery of quality services.
- Works with, supports, collaborates with volunteers and interns, and promote opportunities for volunteer and intern engagement.
- Treats others with courtesy and respect, projecting an approachable manner at all times.
- Arrives to work and meetings on time; meets emerging needs of internal and external customers by remaining available as circumstances warrant.
- Demonstrates and holds staff accountable to appropriate boundaries and standards of confidentiality.
- Shares responsibility for customer outcomes by collaborating with other programs and departments.

**Leadership***
- Communicates the program/department’s role in supporting the mission, vision, and strategies of Sweetser.
- Maintains and promotes professional and ethical standards.
- Ensures compliance with: legal requirements, COA, MaineCare, licensing standards, Sweetser policies and business rules.
- Identifies and implements innovative strategies and leads change by creating the conditions for success.
- Anticipates future consequences and trends, develops action plans to achieve goals, and monitors progress and results of plans to ensure that goals are achieved. Overcomes obstacles to complete projects successfully.
- Participates in budget preparation and demonstrates proper/conservative utilization of resources.
- Implements strategies to achieve financial standards and Key Performance Indicators supporting attainment of budget goals.

**Workforce Development Competency***
- Engages in strategies in order to achieve organizational retention goals.
- Effectively participates in the recruitment, onboarding, and engagement of quality employees.
- Uses diverse talents and experiences of the group to maximum advantage.
- Readily shares appropriate information with others.
- Demonstrates the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships professionally.
- Understands what motivates individual employees; provides encouragement, and recognizes and celebrates accomplishments.
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