Itsm Process Excellence Consultant

2 months ago


New York, United States SANS Consulting Services, Inc. Full time

**This is not administration role it is more on executing the process.**
**The primary focus is in supporting Change management activities, Process Improvement/Implementation**
**Dashboard creation and reporting**

Manager Looking for title on Resume.
- **IT Service Manager (Who have knowledge of all process)**:

- **Change Management Analyst**

**Work Schedule: Hybrid 3 days a week**

In this role you will be responsible for supporting Americas IT business-as-usual (BAU) and project support activities, as they relate to associated duties and responsibilities outlined below. Primary areas of **focus are in supporting IT Change management activities, Incident Management and Problem Management reporting **. You will support in hosting an ITIL-based **Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI**). You will also **assist in coordinating Major Incident Management and Problem Management RCA reviews.**

**PRINCIPAL DUTIES AND RESPONSIBILITIES**:

- Host and **update documentation for Change Advisory Board (CAB) meetings **.
- Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements. ß **This person will process and follow the Change management request**:

- Maintain **documentation on production Major Incidents/System Troubles**, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner. ß
- Respond to and support internal (IT) issues and requests as needed.
- **Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management.**

**MINIMUM JOB REQUIREMENTS / EXPERIENCE**: **MUST HAVE CHECKLIST**
- **Excellent attention to detail. ß ** **Must be details oriented**:

- Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences.
- Effective presentation skills
- Ability to prioritize and effectively follow through and manage multiple tasks.
- Able to work independently and in a team environment.
- **Excellent Microsoft Office tools skills, particularly Excel.**:

- **Excellent IT knowledge in financial industry and IT Governance.



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