Patient Service Representative, Urgent Care

4 days ago

Danvers, United States Mass General Brigham - Urgent Care Full time

**About Us**

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart Here, ideas come from everyone—to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers. Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.

With NSPG as your employer, you’ll experience clinical excellence, supportive practice environments, and opportunities for career advancement

**Our Team**

Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. A leading Urgent Care facility, our center is located at 104 Endicott Street in Danvers and provides care for wide range of illnesses and injuries that are not life-threatening:

- Cold or flu
- Cough or sore throat
- Ear and eye infections
- Allergies
- Minor fractures
- Sprains and other muscle and joint strains
- Bruises, small cuts, scratches or minor burns
- Rashes or minor swelling
- Sore throat and sinus pain
- Muscle cramps or spasms

We treat patients of all ages (infants through adults), and accept both walk-ins and appointments. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.

**The Opportunity**

We are seeking a full-time, 40-hour Patient Service Representative to work onsite in a combination of 8 and 12-hour shifts. Since Urgent Care is a 7 day per week operation, the schedule for this role will include a weekend rotation.

Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting
- Leading up to the patient visit, Patient Service Representatives schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
- During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.
- At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Are you ready to bring your exceptional skills to this innovative practice and join us in driving medicine forward?

**Qualifications**
- 2 years of experience working in a community-based medical practice preferred
- Epic experience preferred

**EEO Statement**

Pay: From $20.50 per hour

Expected hours: 40 per week

**Benefits**:

- 403(b)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Referral program
- Vision insurance

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Rotating weekends

Work setting:

- In-person
- Outpatient

Work Location: In person

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