Manager, Gap Claims Adjusters

3 weeks ago

Houston, United States The Friedkin Group Full time

External Description:
**LIVING OUR VALUES**:
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

**SUMMARY**

The Manager, GAP Claims Adjudication under the leadership of the Senior Manager, Claim Operations will support the process to increase the profitability of company finance and insurance (F&I) products and services provided to automobile dealers. You will play a pivotal role in leading a dedicated team, leveraging your deep expertise in GAP claims adjudication to drive process enhancements and deliver exceptional customer service. Your responsibilities encompass the comprehensive management of the GAP team, focusing on all facets of GAP claims adjudication and management. The Manager will 1) manage associates and processes to provide superior customer service, 2) manage day-to-day claims adjustment operations, and 3) develop and/or maintain standard operating procedures for department functions. The Team Leader also will take action to enhance cross-functional coordination, expand internal communications, and develop associates in GSA.

**RESPONSIBILITIES**
- Team Leadership and Development: Oversee the GAP Claims team, guiding and assisting in their training and professional growth.
- Process Improvement: Identify and implement strategies to enhance departmental efficiencies and workflows.
- Relationship Management: Foster and maintain professional interactions with customers, agents, underwriters, and other key stakeholders in the claims process.
- Claim Escalation Handling: Address and resolve any escalations from customers, agents, dealers, or lenders efficiently and professionally.
- Coverage Analysis: Evaluate company policies to ascertain coverage and address claim-related issues.
- Claim Processing: Manage the end-to-end claims process in an online environment, ensuring thorough documentation of all communications.
- Documentation Management: Collect and prepare essential documentation to support accurate and expedited claim resolution.
- Claim Calculation: Determine the direction of claims, compute claim amounts, and authorize claim payments within set limits.
- Cross-Departmental Collaboration: Coordinate with various departments to ensure consistent accuracy and timeliness in customer service.
- Record Keeping: Maintain meticulous records, managing data entry, document analysis, and tracking necessary follow-ups.
- Complex Claims Handling: Investigate, evaluate, negotiate, and settle highly complex property insurance claims, ensuring compliance with state regulations.
- Empathy and Member Interaction: Understand and empathize with members' circumstances during claim handling.
- Specialized Claims Management: Handle a caseload of complex claims, necessitating advanced knowledge of coverage details and settlement processes.
- Vendor and Partner Coordination: Work with external partners and vendors to resolve intricate claims effectively.
- Research and Analysis: Conduct extensive research to resolve complex claim situations, serving as a guide for less experienced staff.
- Estimation Technology Proficiency: Utilize advanced estimation platforms to prepare detailed claims estimates for complex property insurance claims.
- Subject Matter Expertise: Act as a key resource in claims handling, providing insights and support to team members.
- Operational Support: Assist in managing workload surges and Catastrophe operations, which may involve significant overtime and potential deployment for in-person claim inspections.
- Risk and Compliance: Ensure all business activities align with risk and compliance policies, maintaining a keen focus on identifying and mitigating potential risks.

**SUPERVISORY RESPONSIBILITIES**

Directly supervises three or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities also include sponsoring, directing, coordinating, and supporting project and process improvement teams, and participating in and/or supporting project teams sponsored by other management team members.

**QUALIFICATIONS**
- A bachelor's degree with at least 5-8 years related experience and/or training; or equivalent combination of education and experience. Claims Adjudication experience, including negotiation and resolution required. Finance & Insurance experience in a dealership preferred, but not required.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,

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