Event Planning Manager

3 weeks ago

Irvine, United States Marriott International, Inc Full time

**Job Number** 23221493

**Job Category** Sales & Marketing

**Location** Western Regional Office, 17872 Gillette Avenue Suite 300, Irvine, California, United States VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists customers with planning event needs for Select Service & Extended Stay (SS & ES) properties. Monitors the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) all events. Monitors guest and associate satisfaction and meets team revenue and booking goals.

**CANDIDATE PROFILE**

**Education and Experience**

**Required**:

- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management.

**Preferred**:

- Knowledge of Food and Beverage (F&B), menu planning, food presentation, and banquet and event service operations.
- Broad understanding of facility management including ability to manage guest room and meeting space inventories.
- Knowledge of overall hotel operations as they affect each particular hotel for which they are planning events.
- Knowledge of Event Technology products and services.
- Hospitality Management Degree beneficial.

**CORE WORK ACTIVITIES**

**Managing Sales Activities**
- Manages group room blocks and meeting space, and produces Banquet Event Orders.
- Assists customers with planning event needs for Select Service & Extended Stay (SS & ES) properties.
- Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.
- Turns event over to the on-property operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Integrates current trends in event management and event design.
- Verifies associates understand expectations and parameters.
- Solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
- Reviews event results and customer feedback.
- Participates in the development and implementation of corrective action plans.
- Emphasizes guest satisfaction and focuses on continuous improvement.
- Up-sells products and services throughout the pre-event phase.
- Maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) all events.
- Monitors guest and associate satisfaction and meets team revenue and booking goals.
- Manages customer budgets to maximize revenue and meet customer needs.
- Forecasts group sleeping rooms and event revenue (e.g., catering and audio-visual) for assigned groups.
- Performs other duties as assigned to meet business needs.

**Building Successful Relationships**
- Coordinates and communicates verbally and in writing with customer (e.g., internal and external) regarding event details. Follows up with customer post-event.
- Monitors the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases.
- Acts as liaison between the Group Sales person and customer throughout the event process (e.g., pre-event, event, post-event). Makes availability known to the customer at all times during this process.
- Solves problems and/or suggests alternatives to previous arrangements.
- Monitors customer experience from file turnover through the post event phase until turnover back to Business Development.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints, as appropriate.

**California Applicants Only**: The pay range for this position is $20.01 to $41.17 per hour.

**Colorado Applicants Only**: The hourly pay range for this position is $20.01 to $37.42.

**New York Applicants Only**: The pay range for this position is $20.01 to $41.17 per hour.

**Washington Applicants Only**: The hourly pay range for this position is $20.01 to $41.17. In addition, the position is eligible for an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the world’s l

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