IT Project Manager

3 weeks ago

Washington, United States US Office of the Secretary of Health and Human Services Full time

**Duties**:
The IT Project Manager performs the following duties:

- Responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require.
- Ensures development projects meet the business needs and requirements of the users.
- Identifies, analyzes, tracks, and drives to resolve production quality process problems.
- Identifies, analyzes, tracks, and drives to resolve production quality process problems.
- Ensures functional testing, internal User Acceptance Testing (UAT), external UAT, new system functionality and quality assurance for all system fixes, enhancements, changes, and implementation as well as User Interface/User Experience (UI/UX) standards are being met.
- Analyzes and classifies defects according to their root causes, frequency, and consequences.

**Requirements**:
**Conditions of Employment**:

- **E-Verify**: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify participant.
- **Direct Deposit**:All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
- All qualification requirements must be met by the date the announcement closes.
- Financial disclosure statement may be required: No.
- Travel, transportation, and relocation expenses may be paid: No
- Bargaining Unit Position: No.
- Drug Screening Required: No
- Recruitment incentives may be authorized: No
- Student loan repayment incentive may be authorized: No
- Annual leave for non-federal service may be authorized: No
- One year probationary period may be required.
- U.S. Citizenship Required: Yes

**Qualifications**:
**Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration.**To qualify for the position, you must have IT-related experience demonstrating each of the four competencies listed below:

- **Attention to Detail**:

- Is thorough when performing work and conscientious about attending to detail.
- **Customer Service**:

- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- **Oral Communication**:

- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- **Problem Solving**:

- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

**AND**
- **Documenting experience**: In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.
- Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other orga

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