Ach Operations Team Lead

2 months ago

Tempe, United States MUFG Bank, Ltd. Full time

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Reporting to the ACH Originations Supervisor II, the ACH Team Lead is responsible for supporting Case Management functions and the team for the line of business to include process improvements, service, or efficiency initiatives, new product or system introductions, and merger related activities.

The Team Lead identifies appropriate solutions and makes recommendations to Management.

The Team Lead is dedicated to meeting the expectations and requirements of internal and external customers and is responsible for leading the effort to implement solutions and processes to enhance workflows of the department/division.

The Team Lead ensures the assigned initiatives are properly documented and tracked as well as delivered on time and within budget.

The Team Lead is also responsible for coordination of work tasks and assignment distribution to ensure that daily service levels are achieved.

**Major Responsibilities**:

- Contributes to the plans and supports business unit operational initiatives from initiation to implementation.
- Articulates the line of business needs/requirements including identified solutions within the organization to obtain project buy-in.
- Responsible for the development of procedures, workflows, communications, and training activities related to the implementation of change initiatives within the Case Management function.
- Partners with business unit managers to understand the needs and current processes of the unit to support initiatives for process improvements.
- Supports the effort to design and implement innovative and creative solutions based on business needs resulting in improved efficiencies.
- Provides timely and regular reporting and status updates to business unit management on the team’s activities intra-day and end of day.

**Qualifications**:

- Bachelor’s Degree business or other equivalent experience.
- Minimum 1 year supporting and implementing change initiatives preferably within a financial services environment, or equivalent work experience.
- Capable of handling business line initiatives with mínimal support.
- Knowledge of payment and electronic data file formats and transmission processes.
- Experience in ACH, EDI and E-Lockbox client set-up, testing, implementation, and maintenance.
- Experience troubleshooting transmission errors, rejects, and returns processing.
- Has demonstrated priority setting, problem solving, negotiating, and conflict management skills.
- Functional, technical, and operational organization skills required, including the ability to develop strong alliances within the organization.
- Sound oral, interpersonal, and written communication skills.
- Sound decision making skills that demonstrate originality, flexibility, and resourcefulness.
- Ability to adapt to change and implement quickly based on overall direction and needs of the company.
- Ability to manage multiple priorities and commitments concurrently.
- Must be a self-starter and can work independently.
- Ability to coordinate and direct activities of others.
- Desire to stay abreast with banking industry trends.
- Demonstrated customer focus, integrity, and knowledge of banking industry trends related to electronic payments and EDI processes.

The typical base range for this role is between $60K - $70K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click th

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