Warehouse/work Order Support Technician

2 months ago

Fort Meade, United States The Building People Full time

As a recognized leader in real estate and facilities services, **The Building People** provides innovative solutions that integrate technology, buildings, and people through strategic thought leadership and expertise. We enhance our customers’ ability to build a culture that optimizes performance in the built environment.

Our strategy leads clients towards the future of facilities through a connected real estate model that propagates new norms to deliver organizational efficiency, sustainability, and savings. Real estate and the facilities landscape are changing. Join us, and we will lead this change together.

Our top priority is hiring and retaining top talent in all areas of our organization. At The Building People, our goal is to foster integrity and a work culture that motivates and inspires employees to succeed. We are excited that our team is growing rapidly, which means we need you

The Building People's Market Offerings and Business Lines include:

- Real Estate & Workplace
- Facilities Management & Maintenance
- Engineering & Construction Management
- Energy & Environmental
- Technology Integration
- Sustainability & Smart Buildings
- Human Capital
- Mission Support

Responsibilities include:

- Load and unload incoming and outgoing materials and products
- Identify and label materials, and record their locations in the warehouse/on the shelves to maintain inventory
- Manage help desk requests from beginning through resolution
- Provide restoration, repair, and cleaning of office equipment when applicable
- Document call requests and queuing them for resolution
- Close out completed service tickets
- Track and providing a weekly report of disposition of all service calls
- Work with repair staff to ensure client needs are met.
- **_Our positions may require a background screening and clearance directly from the Government._**

**ADDITIONAL INFORMATION**

Competitive benefits for eligible employees include:

- Medical & Rx
- Dental
- Vision
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Life Insurance/AD&D
- Long Term Disability and Short-Term Disability
- Paid Time Off
- Holiday Pay

For more information, view the EEO is the Law Poster and Pay Transparency Statement.

**Required Experience & Skills**
- Ability to answer, record, and track inbound phone calls.
- Exceptional customer service skills, over the phone and in person, with all levels of employees, including vendors, clients, contractors, and the public.
- Experience in furniture restoration and repair
- Strong ability to plan, schedule, and forecast resource requirements for customer service calls.
- Provide general administrative and clerical support including the senior management team.
- Advanced proficiency in Microsoft products, such as Outlook, Word, Excel, and PowerPoint.
- Must be able to lift 50 lbs

**Required Qualification**
- **Active Secret Clearance Required**

**Required Education**
- High School Diploma

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