Customer Service Representative
1 week ago
Specialty Health Products LLC manufactures medical devices for acute care and home therapy markets. We are expanding our team to deliver unparalleled service and quality with our products. Specialty Health Products presents an opportunity to grow and educate clients globally while supporting sales initiatives of the company.
Our Customer Service Representative (CSR) will serve as a liaison, offering product/service information, providing order entry, addressing inquiries, and resolving any issues that our customers may encounter with precision and efficiency.
**Responsibilities**
**Customer Service Responsibilities list**:
- Manage incoming phone calls
- Generate sales leads
- Support distributor activities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
- Provide accurate, valid and complete information for current and new orders/customers
- Handle customer complaints
- Maintain records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative; min 5 years
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Knowledge of Microsoft office; particularly proficient in Excel and word.
- Knowledge of Quickbooks software is a plus
- Bilingual preferred a plus
- High school diploma, GED, or at least 6 years work experience
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 5 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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