Document Control Center Team Lead

2 weeks ago

Madison, United States Wis Phys Svc Ins Corp Full time

**Who We Are**

WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready.

**Culture Drives Our Success**

WPS’ Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce—both current and future—to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition

**Role Snapshot**

In this role, you will research and resolve complex mail questions. This member also assists in preparation of various statistical reports. Answer questions, provide training, and assist employees with work-related issues for WPS lines of business or contracts. In addition to this, this member will coordinate work activities within unit.

**In this role you will**:

- Accumulate data for supervisor to prepare daily, weekly, and monthly reports.
- Update departmental data using Excel.
- Assist supervisor in monitoring, coordinating, and assigning work in mail, scanning and OCR areas.
- Respond to questions related to job tasks from employees and clients
- Maintain up-to-date knowledge of all aspects of Clerk III, Clerk IV, OCR I, Data Entry Specialist and Claims Entry positions.
- Update procedures and manuals
- Train new employees and provide follow-up training.
- Perform audits and document results.
- Train new employees, as well as assess unusual circumstance and variations in approach, often with incomplete or conflicting data.
- Ensure timely, accurate, and reliable deliverables for all lines of business and contracts.
- Assist with controlling inventories by performing all aspects of Clerk III, Clerk IV, OCR 1, Data Entry Specialist and Claims Entry positions when needed.
- Meet departmental requirements for quality based on weekly audits and quantity performance.
- Sort departmental returns.
- Perform basic maintenance on automated mail opening equipment.
- Deliver sorted/prepped buckets of documents, utilizing carts as needed.
- Ensure continuous production in the absence of a supervisor.
- Upload CDs to the various contracts using established procedures.
- Remove incorrectly imaged claims using appropriate computer programs and commands.
- Carry out diverse directions with limited supervision to resolve issues in accordance with accepted practices.
- Maintain internal contact with staff in unit and other departments to expedite incoming and outgoing documents, provide and obtain information, and assist in training of staff.
- Occasional warehouse work.
- Maintain daily workflows, deliver accurate and reliable work.
- _This job profile is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned._

**How do I know this opportunity is right for me? If you**:

- Are a thought leader and know how to mentor, grow, and engage teams.
- Communicate with confidence, clarity, and sound reasoning when discussing concerns, ideas, and suggestions with all levels of staff and management.
- Enjoy prolonged sitting, frequent walking, bending, twisting, pulling, pushing, and reaching above head.
- Possess excellent verbal and written communications skills, as well as proven calculating, analytical, and problem-solving skills.
- Possess the ability to utilize effective leadership and interpersonal skills to positively interact with co
- workers and management staff in a team environment.

**What will I gain from this role?**
- Flexible schedule
- Experience working in an environment that serves our Nation’s military, veterans, Guard and Reserves and Medicare beneficiaries
- Working in a continuous performance feedback environment.

**Minimum Qualifications**
- S. citizenship is required for this position due to U.S. Department of Defense restrictions.
- High school diploma or equivalent
- One (1) year in Claims Sort/Mailroom, OCR, or Imaging.
- In-depth knowledge of claims sort procedures, system programs, mailroom workflows, OCR keying procedures, docume

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