Automotive Service Advisor Volvo

3 weeks ago

St James, United States Empire Automotive Group Full time

Empire Automotive Group Volvo Smithtown**: Automotive Service Advisor** Our brand-new showroom and service facility is now open and we are looking for an experienced service advisor to join our team. Volvo has always led from the front with their safety, technology and style. Our new facility includes a service drive through with state-of-art equipment, new efficient shop that increases productivity and a up-to-date customer waiting room including a full beverage and snack bar. This is a perfect time for you to come grow with us; creating a life-long customer relationships and making money you deserve.

**Your Daily Work Schedule**:

- Oversees service orders and flow of Service Lane
- Ensures that customers receive prompt, courteous, and effective service.
- Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
- Ensures the daily inventory of technicians' time is consistently sold to service customers.
- Distributes work between technicians efficiently.
- Answers technical questions about vehicle problems, warranties, services, and repairs.
- Maintains Customer Success Index at or above company standards.
- Assists in diagnosing vehicle problems, orders parts and tools as necessary.
- Oversees administration of warranty claims as well as training and supervising of service department.
- Encourages compliance with applicable laws and regulations.
- Maintains good working relationship with factory(s) and fosters positive employee relations.

**Qualities we’re looking for**:

- Available to work flexible hours and weekends.
- Reliable, self-starter mentality and ambitious spirit preferred.
- Ready to waste no time on learning new product ins and outs; eager to improve.
- Team player, working productively with the customer, technician and factory.
- Professional, well-groomed personal appearance.
- Clean driving record and valid driver’s license.
- You have excellent communication, interpersonal, and organizational skills.
- You understand the importance of listening and being empathetic.
- You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
- You have at least one year of prior employment involving customer-facing service or telephone contact.
- You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- You are open to constructive feedback to improve your performance and development.
- You have strong computer and multitasking skills.
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._

**Company Description**:
The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us

**Benefits**:
401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

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