Database & Digital Content Coordinator

3 weeks ago

Milwaukee, United States St. Francis Children's Center Full time

**Overview**: The Database & Digital Content Coordinator leads donor engagement efforts by optimizing processes and leveraging data-driven insights. Manages the donor database and runs, analyzes and reports on donations from private and public sources. Collaborates with administrative and program leaders to collect and analyze data for annual reports. Spearheads social media and website outreach. Participates in event planning and execution and supports donor stewardship efforts and key development activities.

**Essential Functions**
- Manage, oversee and execute the day-to-day activities of the donor database including constituent records, gift processing, donor acknowledgements, honorary/memorial gifts, queries and reports, importing/exporting data, database maintenance, troubleshooting and all related functions
- Develop and implement comprehensive data management and data security processes and procedures and best practices
- Prepare detailed analytic donor and gift reports including giving history, event totals, and performance indicators to help inform leadership on strategic opportunities
- Collaborate with Staff Accountant to reconcile donor database with monthly financial statements
- Work with Development & Marketing Coordinator to ensure all communications associated with donations are filed and recorded properly and provide support for grants and annual audit as needed
- Provide superb donor stewardship and function as lead for donor inquiries related to gifts, donations and other database/query requests
- Maintain discretion and confidentiality regarding employee, donor and other private information
- Collaborate with administrative and program leaders to collect and analyze data and assist in creation of annual reports, as requested
- Develop and oversee social media calendar, creating content for social media channels as well as the scheduling and implementation of posts
- Create and upload content updates and collaborate with 3rd-party developer to maintain and troubleshoot SFCC’s website
- Monitor SFCC’s online presence and provide updates, reports and analysis across key performance metrics with insights for strategy adjustments
- Collaborate with team members to ensure consistent branding across all platforms both internally and externally
- Support and attend SFCC special events and participate in community networking opportunities as needed
- Other duties as assigned

**Required Education/License/Certifications**
- Bachelor's degree in marketing, business, nonprofit management or related field
- Two or more years of related experience, preferably in the nonprofit industry

**Required Knowledge and Skills**
- Exceptional written and oral communication skills
- Strong analytical, organization and planning skills
- Ability to function independently and work collaboratively with teammates and stakeholders
- Advanced computer skills including experience with CRMs, credit card processing platforms, accounts receivable/payable software, Office 365 - experience using Raiser’s Edge or similar donor database platform preferred
- Experience using Social Media platforms and the management of website content - WordPress experience preferred
- Ability to adjust to various work and schedule changes, as needed, including occasional evening and/or weekend work

Please see full job description, attached.

EOE

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