Manager, Operations
3 weeks ago
Position Summary...
What you'll do...
**Manager, Business Operations (Fulfillment)**
**Introduction**
Want to use your strategic thinking, operational excellence, and customer obsession to create, measure, and optimize the post-purchase experience for a new local ecommerce shopping experience within Walmart's ecosystem?
The Walmart Local Marketplace team is seeking a strategic manager with expertise in end-to-end fulfillment processes to define the NorthStar vision on how our customers place and receive their orders. In this role, they will take ownership of ideating and implementing the fulfillment strategy (i.e. same day delivery vs 2-hour delivery, order optimization through chaining / batching), work directly with product teams to develop new fulfillment capabilities, and be the liaison between Local Marketplace and broader Walmart fulfillment initiatives - working cross-functionally with various teams to optimize and streamline the order fulfillment process. Additionally, this role will own the KPIs and reporting for their vertical, providing valuable insights and data-driven recommendations to drive improvements in the fulfillment process.
**You'll sweep us off our feet if...**
- 3-5 years related experience in Consulting, Business Operations, Strategy, or related field
- Deep understanding of different fulfillment methods, strategies, and competitive standards (preferably in an eComm or Marketplace setting)
- Experience building holistic fulfillment strategies both from the ground-up ( business requirements -> product development) and top-down (implementation of broader new processes).
- Experience working directly with product teams to define business requirements throughout the entire lifecycle of a product (MVP through maturity)
- Experience in local eCommerce or an on-demand marketplace.
- Self-starter with analytical skills (SQL, Tableau, Looker experience preferred)
- Ability to distill complex ideas into simple terms and frameworks.
- Highly organized, experience program managing complex initiatives across stakeholders (business, tech, and marketing) to manage timelines and deliver results. Conveys a sense of urgency to motivate others and achieve goals.
Demonstrates creativity and flexibility in the face of change, obstacles, competing demands and priorities. You can work seamlessly in a fast-paced environment, managing several priorities and staying organized throughout.
**You'll make an impact by**:
- Help build the foundations and execute on the North Star vision to deliver best-in-class delivery and pickup experiences for our customers.
- Becoming an invaluable thought partner to internal stakeholders by communicating top priorities, challenges, and risks, articulating the "why" behind it all, and rooting recommendations firmly in data.
Exhibiting a growth mindset and ability to operate in ambiguous environments in a highly matrixed org.
**Benefits & Perks**:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
**About Walmart eCommerce**
This Is That Place where opportunity knocks. Our Walmart eCommerce team is obsessed with finding ways to help our customers live better, raising the bar for an entire industry along the way. You'll play a crucial role in shaping the future of shopping, working with crazy talented people in an environment that values kindness and transparency. With the energy of a startup and the scale of the Fortune One, it's the ultimate innovator's playground. Are you hungry to own your career and catapult ideas into action?
**About Walmart**
Join Walmart and your work could help over 265 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or
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