General Manager
2 months ago
Slowey Management is looking for a dynamic and motivated General Manager to manage our Holiday Inn in Glendale, AZ. As General Manager, you will be responsible for providing an outstanding guest experience, leading and developing your team members, overseeing all aspects of BOH and FOH operations, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.
**Primary Responsibilities**:
Leadership
- Acts as an ambassador for the vision, the brand and the direction of IHG
- Achieves company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment and culture
- Leads and directs all team members with an emphasis on ongoing training and development
- Leads and directs department managers in the attainment of company goals and objective
- Oversees the hiring process to ensure the selection of the best quality team members
Operations
- Ensures the highest level of guest satisfaction is executed by all team members
- Develop, implement and monitor team member succession planning to ensure future bench strength
- Promptly resolves all customer concerns or issues
- Develop programs & initiatives to increase team engagement that are aligned with the service philosophy
- Administers prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
- Performs all activities as the business deems necessary
Finance/Administration
- Provides control and ongoing analysis of sales, labor, food costs and other operating expenses
- Supervises and conducts physical inventory and troubleshoots discrepancies and variances
- Utilizes sales and cost data analysis to make and implement strategic operational decisions
- Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
- Fully understands and complies with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the hotel, restaurant, employees and guests
Pay: $60,000.00 - $71,000.00 per year
**Benefits**:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Hospitality management: 5 years (preferred)
- Leadership: 1 year (preferred)
Work Location: In person
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