Assistant Manager

4 weeks ago

Houston, United States Wentwood Companies Inc. Full time

**Westlake Housing is seeking an experience Assistant Manager to join our property operations team in Houston, Texas. The Assistant Property Manager assists with managing operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for assigned residential property.**

**Responsibilities**:
**Assist in managing day-to-day operations.**
- Inspect property on a regular basis and verify condition of vacant units.
- Assist in managing daily property requirements and maintain long-range capital improvements planning.
- Ensure all monies received are deposited and recorded on a daily basis and confirm proper bookkeeping procedures are followed.
- Compile weekly/monthly property status reports.
- Promptly respond to resident concerns, comments, and/or complaints.
- Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.
- Operate the office in a professional, clean, uncluttered, and well-staffed manner.
- Inspect make-ready apartments prior to move in.
- Maintain and/or create a resident renewal program to encourage resident retention.
- Create a sense of community at the property while maintaining the policy of non-fraternization.

**Manage property maintenance with the assistance of the maintenance team.**
- Assist in managing requests for repairs and maintenance and evaluate timely completion of work orders.
- Maintain compliance with required permits for operating the property, such as pool, elevator, etc.
- Monitor electric, water, and gas usage on the property.

**Manage and monitor rental collection.**
- Ensure rent and other charges are collected timely and posted daily.
- Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings.
- Ensure compliance with community policies and lease agreements. Respond to violations and communicate with the residents.
- Assess move-out condition of apartments and have a final account statement sent with the final disposition.
- Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.

**Assist with property personnel management.**
- Create, mentor, and manage a cohesive property management team in accordance with company policies.
- Coordinate orientation and ongoing training programs for property staff.
- Complete performance reviews for staff and make recommendations for salary increases and/or advancement.
- Manage time off for property management team and submit payroll for processing.

**Manage, create, and monitor marketing activities.**
- Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the property.
- Assist with the creation of marketing surveys and understand marketing strategies to secure prospective residents.

**Qualifications**:
**Language Skills**: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

**Mathematical Skills**: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

**Computer Skills**: Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases.

**Education Requirement/Preferences**:
**_ Required:_**
- High school diploma or GED.
- Minimum two years’ property management industry experience.
- Onesite or other property management software.
- Must have reliable transportation, maintain auto insurance, and have a valid driver’s license.
- Proven ability to market properties.
- Strong communication and customer service skills.

**_Preferred:_**
- Associate’s Degree.
- CAM, ARM, or CCRM certification.
- Bilingual or multilingual skills.

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