Welcome Center Representative

2 weeks ago

Nashua, United States YMCA of Greater Nashua Full time

**Welcome Center Representative**

Part-Time, Non-Exempt Position; YMCA of Greater Nashua;
Westwood Park branch - opening shift needed

**Learn, Grow and Thrive with a Career at the** **Y**

Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than a job—you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you.

**Position Summary**:
**Qualifications**:

- **Current** Red Cross First Aid and Adult CPR/AED certification
- Ability to develop positive, authentic relationships with people from different backgrounds.
- Commitment to inclusion and compliance with the Americans with Disabilities Act (ADA).
- Ability to lift up to 50 pounds
- To inquire and sell programs and/or memberships to current members and non-members appropriate to their needs
- Create a welcome, supportive atmosphere at the Welcome Center by greeting members by name in a friendly manner, making eye contact and engaging in conversation about their interests.
- Use Listen First Skills when conversing with members.
- Provide membership information and requirements in an accurate and courteous manner
- Answer questions and requests through a complete knowledge of the current program offerings
- Accurately process program, camp and/or childcare registration

**Essential Functions**:

- Flexibility and adaptability to changed situations are essential in this position.
- Warmly and enthusiastically greet members through eye contact and with a smile. Anticipate their needs and approach them before they approach you whenever possible.
- Personalize relationship with members by introducing yourself and asking the name of each member with whom you come into contact. Make a point of remembering members’ names and use them frequently.
- When the opportunity arises, introduce members to other members or to fellow staff.
- Respond to all inquiries and complaints in a timely and courteous manner.
- Engage with members in a way that they feel welcomed and connected to the Y.
- Be able to work as a team member, assisting fellow staff when necessary.
- Attend all scheduled staff meetings and trainings.
- Reliable transportation.
- Ability to work EVERY shift despite any type of weather.
- Interested in contributing to the mission of the YMCA.
- Outgoing personality and strong customer service skills.
- Ability to commit to a seasonal schedule.
- Other duties as assigned.

**YMCA Competencies**:

- **Relationships**: _Builds rapport and relates well to others_
- **Inclusion**: _Works effectively with people of different backgrounds, abilities, opinions and perceptions._
- **Innovation**: _Embraces new approaches and discovers ideas to create a better member experience._
- **Quality Results**: _Strives to meet or exceed goals and deliver a high-value experience for members._
- **Self-Development**: _Pursues self-development that enhances job performance._

**OUR CULTURE**:
Our mission and core values are brought to life by our culture. **We are welcoming**: we are open to all. We are a place where you can belong and become. **We are genuine**:we value you and embrace your individuality. **We are hopeful**: we believe in you and your potential to become a catalyst in the world. **We are nurturing**:we support you in your journey to develop your full potential. **We are determined**: above all else, we are on a relentless quest to make our community stronger beginning with you.

**Job Type**: Part-time

Pay: $15.00 per hour

**Benefits**:

- Employee discount

Shift:

- Morning shift

Work Location: In person

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