Service Advisor

3 weeks ago

Wyoming, United States Fox Powersports Full time

Fox Motors has a Service Advisor opening in Wyoming, Michigan at store Fox Powersports. You would contribute to our overall vision, “Working together moving people throughout life,” by developing and maintaining trust with our customers that will build long-term relationships.

**KEY RESPONSIBILITIES**

**Key responsibilities include the following. Others may be assigned.**
- Schedules service appointments.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Obtains customer and vehicle data prior to arrival when possible.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Provides a complete and accurate written cost estimate for labor and parts.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Explains completed work and all charges to customers.

**SKILLS & EXPERIENCE**
- Two to four years related experience and/or training; or equivalent combination of education and experience.
- Experience and desire to work with technology to drive an exceptional customer experience.
- Excellent communication, organization, and follow-up skills.
- Ability to multi-task, prioritize, and manage time effective.
- Valid driver’s license.

**WHAT FOX MOTORS OFFERS**
- Paid Vacation, PTO, and Holidays
- Medical, Dental and Vision
- 401(k) with Employer Match
- Flex Spending
- Group Life Insurance (Company Paid)
- Short-Term and Long-Term Disability
- Supplemental Life Insurance
- Accident Insurance
- Employee Assistance Programs
- Employee Discounts
- Wellbeing Program
- Growth and Development Opportunities

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