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Consumer Success Representative

3 months ago

Scottsdale, United States Realtor.com Full time

**What you’ll do**:

- Make 300+ outbound warm dials and cold dials daily to identify clients' needs and respond by providing superior service and resolution
- Work in a team atmosphere and independently
- Ability to determine the needs of our clients through effective listening and questioning skills
- Make successful connections between consumers and real estate professionals to move the business forward and break records
- Scheduling flexibility is required as some shifts require late evening or weekend hours
- Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

**How We Work**:

- We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. For this role you must reside within 50 miles of our Scottsdale, AZ office location.

**What you’ll bring**:

- Welcome a challenge and your competitive spirit drives you to win
- Naturally go the extra mile to make sure customers leave with a smile
- Confident communicator, skilled at speaking and building rapport with people of all backgrounds
- Ability to overcome objections to generate a positive consumer experience while maintaining professionalism with a focus on empathy
- Enjoy change and are always looking for ways to improve
- Self-motivated, ambitious, driven, and goal-oriented
- Always on time and only missing work when pre-planned with your manager. Attendance is important to us
- Find it easy to learn new skills and tasks
- Thrive in an open transparent environment, where feedback and coaching are seen as gifts
- Not afraid to ask for help and are quick to offer support when others need it
- Come to win every day with a great attitude
- Organized, independent, resourceful, and diligent
- Ability to collect and input data while fielding questions and speaking with consumers
- Sufficient internet connection to sustain 8-10 hours of internet use, i.e. dialing the phone, video conferencing, and online training

**What We Offer**:

- The Consumer Success Representative role pays $16 per hour base on a great commission plan. Average performers earn $50,000/year. We also offer robust benefits starting day one
- After 91 days, you will receive a one-time bonus of $1,000 if you meet attendance requirements
- Working with a highly-motivated team with a proven track record of success that also has a lot of FUN
- A competitive work environment with great culture, rewards, recognition, and fun events
- Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts
- Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model

**Working Conditions**:

- Hours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, fax machines, copiers, and other office equipment.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets