Director Order Operations

3 weeks ago

Oakbrook Terrace, United States McCain Foods (Canada) Full time

**Position Title**:Director Order Operations

**Position Type**: Regular - Full-Time

**Position Location**: Oakbrook Terrace ; Florenceville-Bristol, New Brunswick, Canada ;
**Grade**: Grade 07

**Requisition ID**: 29568

**COMPANY OVERVIEW**:
At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to people's lives through great tasting food, we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come.

As a privately owned family company with over 60 years of experience, a presence in over 160 countries and a global team of 22,000 people, our values and culture are at the heart of everything we do. Our product quality, people and customer dedication help us achieve global sales in excess of CDN $10 billion. Through our investment and innovation, we continue to be a global leader in prepared potato products, including our famous French Fries and appetizers.

**SUMMARY**:
Reporting to the North American Head of Supply Chain, the Order Operations Director is a new role at McCain with the critical responsibility to ensure customer satisfaction while transforming and elevating our Order Processes, Technology, and Ways of Working across the North American region.

**ESSENTIAL DUTIES & RESPONSIBILITIES**:

- Leadership: Encourage, elevate, coach and inspire a diverse team of individuals across multiple sub teams and geographies. Creates an environment that promotes open communication, motivates team to achieve organizational goals and maintains a positive environment even when faced with challenges. Develop talent with adequate soft and technical skills to fit the interactions with customers.
- Strategic Alignment: Work closely with regional leadership to align customer operations strategies with overall business objectives and growth initiatives for the North American region.
- Needs Identification: Proactively identify critical needs of customers and channel partners, collaborating with cross-functional teams to ensure McCain NA’s operational capabilities meet or exceed those requirements. Develop a detailed understanding of customer order fulfillment processes, requirements, capabilities and how they meet customers’ Procure to Pay needs.
- Operational Excellence: Develop and implement strategies to enhance operational efficiency in key areas such as Order Management, Fulfillment, Customer Self Service Tools & Visibility, Operational Alignment & Execution, Allocation & Available to Promise Management, and Cost to Serve.
- Metric Development: Leverage data and consumer insights to establish and monitor key performance indicators (KPIs) to measure operational performance, ensuring that metrics align with customer expectations and industry standards. This includes regular cadence of operational reviews including creating a dual score card to understand both our performance and our customer partner’s performance.
- Supplier of Choice: Position McCain Foods as the preferred supplier by consistently delivering operational excellence, meeting or exceeding customer expectations, and fostering strong relationships with channel partners.
- Continuous Improvement: Drive continuous improvement initiatives that enhance McCain Foods and ensure that we make doing business with McCain easy. Establish order to cash cost breakdown and identify opportunities through Cost to Deliver model in collaboration with the Supply Chain Excellence team.
- Future Focused: Partner with the cross-functional teams to develop and implement a strategy for modernizing the Supply Chain Order Management Platform.

**KEY QUALIFICATION & EXPERIENCES**:

- Experience: 10+ years of progressive experience in Supply Chain with Food and/or related CPG industry exposure. Detailed understanding of order to cash processes. Experience leading Organization Stand-Ups and System Transformations.
- Leadership Skills: Demonstrated ability to lead and inspire cross-functional teams. Proven track record of driving operational excellence and achieving results.
- Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex concepts and strategies clearly. Experience in presenting to executive leadership is essential.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data-driven insights to make informed decisions and drive improvements.
- Demonstrated ability to develop and implement strategic initiatives that drive operational efficiency and customer satisfaction.
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively across different functions and

  • Director Order Operations

    3 weeks ago

    Oakbrook Terrace, United States McCain Foods Full time

    Position Title: Director Order Operations Position Type: Regular - Full-Time Position Location: Oakbrook Terrace ; Florenceville-Bristol, New Brunswick, Canada ; Toronto, Ontario, Canada Grade: Grade 07 Requisition ID: 29568 COMPANY OVERVIEW: At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring...

  • Director Order Operations

    4 weeks ago

    Oakbrook Terrace, United States mccainfood Full time

    ​​  Position Title: Director Order OperationsPosition Type: Regular - Full-Time ​Position Location: Oakbrook Terrace ; Florenceville-Bristol, New Brunswick, Canada ; Grade: Grade 07 Requisition ID: 29568   ​COMPANY OVERVIEW:At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring...

  • Director Order Operations

    3 weeks ago

    Oakbrook Terrace, United States mccainfood Full time

    ​​  Position Title: Director Order OperationsPosition Type: Regular - Full-Time ​Position Location: Oakbrook Terrace ; Florenceville-Bristol, New Brunswick, Canada ; Grade: Grade 07 Requisition ID: 29568   ​COMPANY OVERVIEW:At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring...

  • Director Order Operations

    5 days ago

    Oakbrook Terrace, United States McCain Foods Full time

    COMPANY OVERVIEW:At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to people's lives through great tasting food, we believe that working together with our teams, business and community partners will...

  • Director Order Operations

    3 days ago

    Oakbrook Terrace, United States McCain Foods Full time

    COMPANY OVERVIEW:At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to people's lives through great tasting food, we believe that working together with our teams, business and community partners will...

  • Director Order Operations

    2 days ago

    Oakbrook Terrace, United States McCain Foods Full time

    COMPANY OVERVIEW: At McCain Foods, we know the importance that food plays in peoples lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to peoples lives through great tasting food, we believe that working together with our teams, business and community partners will...

  • Early Childhood Executive Director

    4 weeks ago

    Oakbrook Terrace, United States Kiddie Academy - Illinois Full time

    Kiddie Academy of Oakbrook Terrace has a great opportunity for a leader in the Early Childhood Industry who wants to thrive as an Early Childhood Director in a fast-growing organization. We care, for the children and families we serve, and our dedicated team members. You are our best asset. Feel valued and get access to the benefits and resources you need...

  • Director, Corporate Business Operations

    2 weeks ago

    Oakbrook Terrace, United States The Joint Commission Full time

    Overview: Responsible for the oversight and management of centralized business operations across the Joint Commission enterprise. Collaborate with leadership across the organization to establish, coordinate, and execute plans to address operational challenges within and across product and service lines and the support departments, ensuring that solutions...

  • Director, Building

    2 months ago

    Oakbrook Terrace, United States The Joint Commission Full time

    Overview Responsible for the overall planning & sustainable design, construction, maintenance, budget, and efficient operation of all equipment and facility support operations within the corporate office. Strategic focus on developing and implementing short- and long-term plans to reduce, reuse, and recycle resources to create a more energy-efficient...

  • Director, Building

    3 weeks ago

    Oakbrook Terrace, United States The Joint Commission Full time

    Overview Responsible for the overall planning & sustainable design, construction, maintenance, budget, and efficient operation of all equipment and facility support operations within the corporate office. Strategic focus on developing and implementing short- and long-term plans to reduce, reuse, and recycle resources to create a more energy-efficient...

  • Early Childhood Executive Director

    2 weeks ago

    Oakbrook Terrace, United States Kiddie Academy Full time

    Kiddie Academy has an exciting growth focused opportunity for an Academy Executive Director Position**.** The Academy Executive Director position allows you to mesh your experience in early childhood education and small business management. Guide a passionate team of child care professionals who make a meaningful difference in the lives of children and...

  • Director Business Engineering

    2 weeks ago

    Oakbrook Terrace, United States McCain Foods USA, Inc. Full time

    **Position Title**:Director Business Engineering **Position Type**: Regular - Full-Time **Position Location**:Oakbrook Terrace **Requisition ID**: 28660 At McCain Foods we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. The Business Engineering Director...

  • Information Technology Director

    4 weeks ago

    Oakbrook Terrace, United States RK Management Consultants Full time

    RKMC supports clients for their most pressing IT talent needs with our talent-as-a-service model. With over 30 years of a proven track record of providing customized IT staffing and consulting services for full-cycle IT development projects, RKMC continues to build its technical program management practices. To support our clients' increased program...

  • Information Technology Director

    3 weeks ago

    Oakbrook Terrace, United States RK Management Consultants Full time

    RKMC supports clients for their most pressing IT talent needs with our talent-as-a-service model. With over 30 years of a proven track record of providing customized IT staffing and consulting services for full-cycle IT development projects, RKMC continues to build its technical program management practices. To support our clients' increased program...

  • Director Business Engineering

    2 months ago

    Oakbrook Terrace, Illinois, United States McCain Foods Full time

    Position Title: Director Business Engineering Position Type: Regular - Full-Time Position Location: Oakbrook Terrace Requisition ID: 28660 At McCain Foods we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together.The Business Engineering Director is responsible for...

  • Director Business Engineering

    3 weeks ago

    Oakbrook Terrace, Illinois, United States McCain Foods Full time

    Position Title: Director Business Engineering Position Type: Regular - Full-Time Position Location: Oakbrook Terrace Requisition ID: 28660 At McCain Foods we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together.The Business Engineering Director is responsible for...

  • Director, Client Strategic Partner

    4 days ago

    Oakbrook Terrace, United States SIRVA Full time

    Role Overview As a Director, Client Strategic Partner, you will own the strategic client partnerships with an assigned set of accounts, developing essential relationships at multiple levels within the client organization. You will work closely with Vice President, Client Strategic Partner to strategize and develop long term plans for success at the client...

  • Tax Director | Private Client

    2 days ago

    Oakbrook Terrace, United States FORVIS, LLP Full time

    Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expand your flexibility to...

  • Tax Director | Private Client

    7 days ago

    Oakbrook Terrace, United States FORVIS, LLP Full time

    Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expand your flexibility to...

  • Director, Global Process Control

    4 weeks ago

    Oakbrook Terrace, Illinois, United States McCain Foods Full time

    Position Title: Director, Global Process Control & AutomationPosition Type: Regular - Full-Time Position Location: Oakbrook Terrace Requisition ID: 27422 We know the importance that food plays in people's lives - the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people's lives through great tasting...