Retail Floor Supervisor

6 days ago

Deerfield Beach, United States Individually Owned and Operated Ace Hardware Store Full time

About
We are a locally owned and operated retail home improvement store in Deerfield Beach, Florida.

Deerfield ACE Hardware
365 S Federal Highway
Deerfield Beach, FL 33441

General Summary
The floor supervisor will oversee employees to ensure customers are receiving the help they need and maintaining the overall store appearance and stocking. Responsibilities include but are not limited to the following.

Customer Service
Provide positive representation of store.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have stores best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Work with and communicate with the Management team on all aspects of running the store.
Assist with special projects within the district as set forth by the District Manager.
Implement new Standard Operating Procedures into store execution.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Ensure that weekly price changes and label updates are completed timely and accurately.
Oversee all cashiering functions including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Visit competition to be familiar with what they are doing.
Perform all other duties as assigned.

Inventory & Merchandising
Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates
Assist in training of all associates.
Actively recruit and promote the advancement of DEERFIELD Ace associates.
Assist in training new associates.

Leadership
Manage all aspects of store operations in the absence of the Manager.
Lead by example; be approachable by all associates and customers.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the Manager for follow up.
Prepare and challenge yourself for future advancement.

Education
High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended.

Experience
Previous retail supervisor experience preferred. Hardware experience preferred.

Physical Demands
Standing, walking, lifting (up to 50lbs) and climbing.

Retail and hardware experience required.

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