Service Desk Technician Ii

3 weeks ago


Lexington, United States Red River Full time

Minimum Education/Certification/Experience Requirements:

- Minimum 3 years of IT (5 years preferred) experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
- Previous Experience in a fast-paced consulting or MSP environment as plus
- Active SECRET clearance

Preferred Education/Certification/Experience:

- Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation,

Knowledge, Skills and Abilities:

- High level knowledge of supporting/managing/imaging OS products/devices
- Windows/Office365 on Mac experience preferred
- MDM experience with WorkspaceOne and JAMF preferred
- Experience with imaging process/deployment of workstations
- Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
- Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
- Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
- Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell
- Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types
- Ticketing system/SLA experience (ServiceNow preferred)
- Intermediate knowledge of Backup Solutions (Veeam preferred)
- Basic understanding of core network components & troubleshooting
- Maintaining standards and documentation on an ongoing basis as products and technologies evolve
- Iphone/iOS troubleshooting/configuring
- Other business duties as assigned
- Strong consulting and communication skills
- Confidence and experience in front of client
- Strong ability to work in a team-based environment
- Ability to be a self-starter and possess good time management skills
- Strong ability to manage their ticket queue in tandem with taking client support phone calls

Essential Elements:
This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Basic Qualifications:

- U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings

here
- If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet



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