Travel Customer Service Representative

4 weeks ago

Windsor Mill, United States Polaris Pharmacy Services Full time

**Client Services Representative**

The Client Services Position is an external position for a long-term care pharmacy providing services to skilled nursing facilities and assisted living facilities.
- Identify early warning signs of potential issues and problem-solve
- Conduct customer training to support the roll-out of programs and services
- Educate customers on utilizing key pharmacy programs and technology
- Build relationships with facility administration and staff
- Follow all applicable government regulations including HIPAA
- Other duties as assigned; Job duties may vary depending on business needs
- Single Point of Contact for customers
- **_Customer Focus Visits_**:

- Medication cart audits
- Medication Room Audits
- Medication cycle fill checks

**Physical Demands**:

- May sit, stand, stoop, bend, and walk intermittently during the day.
- May sit or stand seven (7) to ten (10) hours per day.
- May be necessary to work extended hours as needed.
- Finger dexterity to operate office equipment required.
- May need to lift up to twenty-five (25) pounds on occasion.
- Visual acuity to see and read fine prints.
- Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.
- Must be able to hear normal voice sounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
- Qualifications

**Qualifications**:

- Registered Pharmacy Technician or Med Tech Certificate
- High School Diploma or equivalent
- At least two years experience in customer-facing positions
- Exceptional interpersonal skills using advanced verbal and written communications
- Strong problem solving and organization skills
- Experience using Microsoft Word, Excel, Power Point, and Outlook
- Ability to read, write, speak and understand the English language
- **_Must be willing to travel, including overnight_**:

- **_Use of personal vehicle required ( mileage reimbursement)_**

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

- May sit or stand seven (7) to ten (10) hours per day
- The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
- May be necessary to work extended hours as needed
- May lift and/or move up to 50 pounds
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

**HOLIDAY & PTO POLICY**

We provide qualifying full-time employees with 23 PTO (Paid Time Off) days annually. PTO is used for holidays, vacation, sick leave, and personal leave.

**Please note we are a long-term care pharmacy open 24 hours a day, 7 days a week. And schedules may change as determined by the needs of the business.**

**BENEFITS - for full-time employees**
- Medical, Dental, Vision, and Life Insurance.
- 401K (available for Part Time & Full Time EEs)
- Short-term and Long-term disability insurance
- Tuition reimbursement
- Personal Time Off (PTO)
- Competitive pay with annual performance reviews and merit-based raises
- Career growth potential
- Annual on-site voluntary Flu Vaccines
- Employee referral bonus program

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