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Customer Service Representative
3 weeks ago
Job Overview:
**Duties**:
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Upsell products or services to customers when appropriate
- Conduct outbound calling campaigns to follow up with customers
Qualifications:
- Strong phone etiquette and communication skills
- proficiency in English and Spanish is a plus
- Ability to analyze customer needs and recommend suitable solutions
- Experience in sales or customer service is preferred
- Proficient in data entry and CRM software
- Multilingual abilities are advantageous for this role
**Benefits**:
- Competitive salary
- Opportunities for career growth and advancement within the company
- Training provided to enhance customer service skills
Pay: $20.00 - $21.58 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Ability to Commute:
- Gonzales, TX (preferred)
Ability to Relocate:
- Gonzales, TX: Relocate before starting work (required)
Work Location: In person
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