Customer Service Representative

3 weeks ago


Gonzales, United States Superior Metal Recycling Full time

Job Overview:
**Duties**:

- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Upsell products or services to customers when appropriate
- Conduct outbound calling campaigns to follow up with customers

Qualifications:

- Strong phone etiquette and communication skills
- proficiency in English and Spanish is a plus
- Ability to analyze customer needs and recommend suitable solutions
- Experience in sales or customer service is preferred
- Proficient in data entry and CRM software
- Multilingual abilities are advantageous for this role

**Benefits**:

- Competitive salary
- Opportunities for career growth and advancement within the company
- Training provided to enhance customer service skills

Pay: $20.00 - $21.58 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Ability to Commute:

- Gonzales, TX (preferred)

Ability to Relocate:

- Gonzales, TX: Relocate before starting work (required)

Work Location: In person



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