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Support Staff

3 months ago

Oak Brook, United States Alter Brewing + Kitchen Full time

**Position Title**:
Support Staff

**Position summary**:
Support staff members support servers and kitchen staff by running food, setting, clearing and re-setting tables, effectively performing “in-service” ongoing table maintenance and adhering to the service standards set forth by Alter management. Support staff are also responsible for adhering to sanitation and safety policies as well as maintaining a clean work environment in accordance with their shiftly duties.

**Tasks**:

- Deliver food orders from the kitchen to customers’ tables rapidly and accurately
- Act as the contact point between Front of the House and Back of the House staff
- Communicate food issues to chefs, paying attention to priorities and special requests (e.g. food allergies)
- Ensure food is served in accordance with safety standards (e.g. proper temperature)
- Answer guests’ questions about ingredients and menu items
- Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)
- Prepares dining room for patrons by cleaning and setting tables; setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protects establishment and patrons by adhering to sanitation and safety policies.
- Maintains menu presentation by keeping menus clean; replacing damaged or soiled pages; cleaning chalkboards; lettering specials on chalkboards.
- Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
- Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, bus stations and bathrooms.
- Performs all opening/closing duties as set forth by Alter management.
- Updates job knowledge by participating in staff training opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

**Skills**:

- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Speaking - Talking to others to convey information effectively.
- Coordination - Adjusting actions in relation to others' actions.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- The ability to remain on one’s feet for extended periods in a fast-paced environment.
- The ability to move quickly and with urgency in a fast-paced environment.
- The ability to hold heavy trays above one’s head and move with it through a full dining room.

**Attributes**:

- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Must have an awareness of, and desire to embody, Alter’s 5 “best employee characteristics” - commitment, authenticity, passion, integrity and fun.

**Experience And Education**:

- High School Diploma or equivalent.
- Proper food-handling certificate(s).

**Job Types**: Full-time, Part-time

Pay: $8.40 - $11.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule

Shift:

- 8 hour shift
- Day shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

**Experience**:

- Restaurant: 1 year (preferred)

Work Location: In person