Infrastructure Solutions Architect

4 days ago

Fairfax, United States St Jardins Full time

**Note**:

- 100% ON SITE from Day One.

**About**:

- Team is looking for a solid mid-level team member who brings 5-7 years of hands-on technical experience.
- At a minimum, a 4 year degree in any discipline is strongly desired. Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
- Individual is able to work without assistance; is able to manage medium complexity work efforts; has some industry experience; can provide limited leadership to others.
- The Infrastructure Solutions Architect is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and network infrastructure.
- This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines.
- Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as necessary.
- Create, change, and delete user accounts per request. Provide Tier III/other support per request from various
- constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures.
- Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

**Role Description**:

- Responds to Tier 1 support requests.
- Provides exceptional customer service.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break/fix requests associated with end user resources.
- Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
- Monitors system resources for server/service anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of changes.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.

**Job Type**: Contract

Pay: From $95.00 per hour

Experience level:

- 7 years

**Experience**:

- Firewall Administration, Network Monitoring: 3 years (required)
- Help Desk Support, Customer Service: 7 years (required)
- Desktop/Laptop/Server Hardware, Desktop/Server Appli: 5 years (required)
- Virtualization, Audio-Video Support: 3 years (required)
- Backup and Recovery: 5 years (required)
- Database Administration: 3 years (required)

Work Location: In person

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