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Part Time Teller

4 months ago

Austin, United States UFCU Full time

Under direct supervision a Part-Teller I must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Part-Time Teller I must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative.

Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other - like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives - then we’re glad you’re here.

Please note, this person will be expected to work 5 hours, 4 days per week from 10am-3pm or 11am-4pm (depending on business needs), and every Saturday from 9:30am-2:30pm. Since this shift includes every Saturday, this person will get one full day off during the week.

**Essential Functions**

**Member Experience**:

- Greet members
- Maintain branch appearance
- Explain basic products and services
- Identify product needs
- Answer member questions
- Resolve member issues

**Account Maintenance**:

- Conduct system navigation on various computer systems
- Process check re-orders
- Establish direct deposit
- Assist with online and mobile banking

**Compliance**:

- Performs other duties as assigned.
- Adhere to all company policies, procedures and business ethics codes.
- Complete required regulatory training as assigned.
- Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.

**Conduct Transactions**:

- Process transactions, mail deposits, night drop, and cash advances
- Grant access to safe deposit box
- Scan transit and on-us checks
- Validate accuracy and process member checks
- Place and communicate check holds
- Print documents, including statements, temporary checks, and direct deposit forms

**Knowledge/Skills/Abilities**
- Ability to effectively build relationships, establish rapport, and diplomatically communicate information
- Effective active listening skills
- Strong verbal, interpersonal, and written communication skills
- Ability to be adaptable and work in a fast-paced environment
- Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues
- Strong attention to detail
- Strong organizational and time management skills
- Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
- Proficient in Microsoft Office
- Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification

**Experience**

**Required Qualifications**
- High School Diploma or GED
- Minimum of six (6) months of Teller or cash handling experience
- Minimum of six (6) months of customer service experience
- Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements
- Minimum of six (6) months working in a team environment

**Preferred Requirements**
- English/Spanish bilingual
- Bachelor’s Degree
- Credit Union experience
- General knowledge of applicable financial industry regulations
- Military experience

**Things You Need to Know Before You Apply**

**Hours**

Monday through Friday from 9am to 6pm and Saturday from 9am to 2pm.

This person will be expected to work 5 hours, 4 days per week from 10am-3pm or 11am-4pm (depending on business needs), and every Saturday from 9:30am-2:30pm. Since this shift includes every Saturday, this person will get one full day off during the week.

**About This Career Opportunity**

We’re always looking for great talent. If you’re looking for a career with a socially conscious, service-oriented organization and want to have fun while you’re at it, join our UFCU team

**INDUFCU**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, includi