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Director of Wellness

4 months ago

Wakefield, United States Shepherd's Run Full time

**Job Title**:Director of Wellness

**Supervisor**:General Manager

**FLSA Status**:Exempt, Full Time

**Summary**

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
- Revenue Maximization
- Monitor the revenue activity of the wellness operation.
- Manage, grow, and obtain local and destination guest sales.
- Manage a-la-carte use as well as member guests.
- Develop, monitor, and adjust sales and pricing strategies for a-la-carte services, packages, and member services.
- Develop events and specials to drive sales volume in need periods.
- Develop sales and marketing tactics to reach new customer bases.
- Monitor and improve guest satisfaction to grow customer loyalty.
- Identify target markets to increase sales.
- Provide critical analysis of strategies, sales statistics and demand factors
- Work with guests and members to book private classes, spa retreats and packages, as well as other wellness related activities.
- Participates in the development of short-term and long-term financial and operational plans for Body+Mind which support the overall objectives of the Company.
- Inspect wellness areas, and grounds for cleanliness and appearance.
- Clean, tidy, and turnover locker room, spa lounge + living room spaces throughout the day.
- Assist the housekeeping/property team as needed in additional deep cleaning and turning over of spaces.
- Greet and welcome guests.
- Answer inquiries pertaining to wellness policies and services and resolve guest complaints.
- Train team members on the property management system, point of sale system, reservation system, and guest communication system.
- Oversees overall day-to-day wellness operations as delegated by the General Manager.
- Assists General Manager with the execution of marketing, sales, and operational activities as they pertain to wellness, producing results that meet or exceed the Body+Mind business plan.
- Maintains spa treatment, class, and wellness space reservations systems and reaches out to guests as needed to ensure accuracy and proper blocking of spaces, therapists, and instructors without overbooking.
- Assists General Manager with the monitoring of the performance of Wellness area through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.
- Creates an operating environment that assures consistent guest satisfaction.
- Ensures proper handling of guest complaints.
- Ensures implementation of appropriate technology solutions to increase customer service and wellness revenues.
- Ensures host team is trained and knowledgeable regarding Shepherd’s Run wellness products and offerings.
- Serves as a “hands on manager” working host shifts (including opening and closing) at Body+Mind as business demands require. During these shifts DOW is expected to perform job functions expected of a wellness host with proficiency.
- Ensures the efficient and effective operation of the Body+Mind while working with Property, Winery, and Hotel departments.
- Collaborates with other managers and departments to develop business revenue and operational strategies focused on increasing sales, guest satisfaction, and expense control, including but not limited to special events with the Culinary Director, Innkeeper, and Tasting Room Manager. Private functions that include both culinary as well as wellness sales, retreats, and corporate events that include packages for lodging as well as winery tasting services.
- Maintain inventory levels of all retail and operating supplies.
- Perform and submit inventory of retail + operating supplies on the 1st of each month.
- Ensure proper documentation, payment collection and product delivery for all special event sales including weddings and group events.
- Supervises and motivates designated employees; carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Maintains insurance, licenses and proper training documentation files for all wellness team members including therapists and instructors.
- Develops and maintains a system to administer and file liability waivers for guests.
- Understands the government regulations affecting spas and fit