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Cafe Team Member

4 months ago

Charlottesville, United States ATLANTIC COAST ATHLETIC CLUBS Full time

Description:
**FLSA Classification**: Nonexempt

**Reports to**: Cafe Manager

**Summary/objective**

Responsible for providing excellent customer service interactions at **acac**'s cafe.

**Essential functions**
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions._
- Delivers excellent customer experience
- Prepare food items such as sandwiches, wraps, salads, smoothies, parfaits and snacks
- Maintain clean and organized work areas and cafe seating areas; perform cleaning duties such as sweeping, mopping, and washing dishes to ensure sanitary equipment and facility
- Brew coffee and tea, and fill beverage containers as needed
- Safely operate cafe appliances/equipment to include but not limited to: oven, grill, smoothie machine, meat/cheese slicer, microwave
- Continuously practice safe food handling techniques
- Solicit, receive, and respond to member feedback regarding the menu offerings; share feedback with supervisor
- Process POS transactions accurately and in an efficient manner
- Ensure security of cash drawer, reconcile daily receipts
- Know and adhere to cafe opening and closing procedures

**Requirements**:
**Physical demands**
- Must be able to stand, move, walk, and bend for the duration of a shift
- Ability to reach, pull, push and use repetitive arm, hand, and leg motion
- Ability to lift and carry up to 20 lbs.
- Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

**Required competencies, education, and experience**
- High School Diploma or GED preferred
- Prior customer service experience highly desired
- Prior experience handling payments and cash registers
- ServSafe certification preferred
- Superior customer service skills
- Ability to work effectively as part of a team
- Ability to safely operate café appliances/equipment outlined above
- Must be at least 16 year old

**Company Expectations**
- Read, sign, and abide by the policies included in the Team Member Handbook
- Park in team member designated areas
- Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
- Assist with Service Days
- Willingness to assist with **acac** programs, special events, or activities outside your department
- Exhibit a positive attitude at all times
- Deliver outstanding service to members and guests with friendliness, direct eye contact, a pleasant demeanor at all times

**Affirmative Action/EEO statement**

**Other duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.