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Lead Team Member

1 month ago

Orlando, United States BurgerFi Orlando - O-Town West Full time

**Pay**

$14-$16.00 per hour plus Tips, Bonus, and Discounted Meals

We are seeking positive and enthusiastic people who love to serve We are seeking a Lead Team Member to join our team. The Shift Manager is a non-exempt management role, overseeing the team, the kitchen, and the front of house, all to ensure a great shift in a clean restaurant

**Main Responsibilities**:

- Able to lead and perform the opening/closing procedures for the restaurant
- Ensures the team maintains clean and organized storage areas and follows all receiving procedures
- Manages the cleanliness of the restaurant to exceed Department of Health standards and upholds food quality according to Burgerfi standards
- Takes the necessary steps to ensure that all equipment functions properly in order to provide the team with the tools they need to serve our guests to our high standards
- Secures the restaurant and always ensures the safety and security of the team
- Manages Labor according to current expectations set by the General Manager
- Able to create a daily shift plan for their area (front of house, back of house) to include breaks, scheduled tasks and training/development for new and existing team members
- Ability to adapt quickly when needed with a new plan or course of action to ensure service is not disrupted
- Proactive in all areas of safety and security both inside and outside of the restaurant
- Familiar with Burgerfi policies and proactive in holding team accountable
- Upholds the policy for all vendors visiting the restaurant according to current policies

**People**
- Trains, coaches and guides team members during the shift - ensuring that all communication and tools are being used and followed - in a continuous effort to achieve operational excellence, effective communication and uncommon hospitality every day on every shift
- Manages and cultivates relationships with the team, guests, and vendors
- Manages the team’s appearance and performance
- Able to communicate with other Managers and team members in a professional manner

**Guest Experience**
- Manages the shift to ensure the lowest possible wait times and amazing hospitality while driving sales, reducing waste and upholding quality standards
- Manages shift labor to ensure proper staff utilization, proper employee breaks and overall labor efficiency during the shift
- Manages and ensures that all cash handling, reconciliation and credit card procedures are followed on the shift to ensure the safe-keeping of our employees and the security of all cash and credit card transactions
- Assists in ensuring compliance with all BURGERFI standards as well as all local, state and federal safety, health and employment laws
- Understands significance of shift coverage and overtime regulations
- Performs an accurate walk-through of shift in order to setup the next shift/Manager up for success (stocking, entire restaurant cleanliness, exterior grounds)

**The perfect fit for our culture will have**:

- Minimum of two (2) years of Restaurant management experience; QSR or fast-casual is preferred
- Strong communicator able to effectively coach and give direction with enthusiasm, positivity, and energy
- Driven leader with a growth mindset of continuous improvement who is passionate about achieving results
- Dedication to excellence and hospitality
- Ability to learn quickly in a fast-paced, high volume environment
- Open availability and ability to work a changing schedule including nights, weekends and holidays
- On Time Perfect Uniform Positive Attitude
- Valid Driver's License

Pay: $14.00 - $16.00 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Employee discount
- Paid training

Restaurant type:

- Fast casual restaurant

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift

Weekly day range:

- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
- Weekends only

**Experience**:

- Restaurant Management: 2 years (required)

License/Certification:

- ServSafe (required)
- Driver's License (required)

Work Location: In person

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