Customer Service/ecommerce Representative Part-time

2 months ago


Honesdale, United States Top Notch Distributors Inc Full time

**Hours 10 AM - 7 PM**

**JOB SUMMARY**

**OUR VALUES ARE KEY**
- **Integrity is key** - We are reliable with our words, responsible for our actions and lead with humanity.
- **Team, Team, Team - **Create a safe, supportive and respectful team atmosphere that generates collaboration, transparency and opportunity for all.
- **Customer Connection -** We take pride in being the most knowledgeable in the industry. We strive to deliver dependable and trustworthy results in every aspect of the customer experience.
- **Take The Long View** - As individuals and a team we make strategic choices that support the long-term health of our company, our families and our community.
- **Celebrate The Day** - We celebrate the wins each day. We acknowledge each other’s successes.

**ESSENTIAL FUNCTIONS**
- Frequently required to sit for long periods of time, bend and reach
- Frequently required to type, process information and use fine finger manipulation
- Frequently required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
- Frequently required to process data, read and process information, and complete data entry
- Specific vision abilities required for this job include close vision, color vision and the ability to adjust and focus
- Occasionally required to stand, walk, stoop, kneel or crouch

**JOB FUNCTIONS**
- Answering phone calls from customers
- Backup to reception
- Answer customer chats
- Processing Orders
- Entering replacement orders
- Process customer returns
- Lite technical support
- Tracking packages, correcting any issues with package delivery (address change, exceptions, and interceptions)
- Checking ship dates on orders by contacting the vendors
- Checking stock & Lead times on Product
- Other projects as assigned by manager

**JOB REQUIREMENTS**
- Excellent verbal and written communication skills
- Strong Microsoft Office knowledge. Profit 21 knowledge a plus
- Minimum of 1 year customer service related experience

**EDUCATION**
- High School Diploma or GED equivalent required
- Associates Degree preferred

**Job Type**: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 per week

**Benefits**:

- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- Call center
- In-person
- Office

Work Location: In person



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