Desktop Support

2 weeks ago

Long Island, United States DXC Technology Full time

Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
- Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
- Assists in instructing customers in the operation and maintenance of systems/equipment.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analyses and prepares reports on system problem trends and issues.
- Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
- Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
- Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
- Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications
- High school diploma or G.E.D.
- Two or more years of field support experience
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
- Experience working with process and/or system design concepts
- Experience working with appropriate programming languages, operating systems and software
- Experience working with engineering principles and practices
- Other Qualifications
Interpersonal skills to work with customers and other unit personnel
- Analytical and problem solving skills
- Communication skills
- Time management and organizational skills
- Ability to resolve non-complex hardware and equipment problems
- Willingness to travel

Work Environment
- Office environment - 100% on-site
- May require weekend work
- May require shift work

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $43,800 - $81,300.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

**If you are an applicant from the United States, Guam, or Puerto Rico**

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters**. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

**Disability Accommodations**

Please note: DXC will respond only to requests for accommodations due to a disability.

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