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Listed Derivatives Operations
4 months ago
**Listed Derivatives Operations - US Client Services Representative - Assistant Vice President**:
**Job ID**:R0332957**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-06-13**Location**:Chicago**Position Overview**:
**Job Title **Listed Derivatives Operations - US Client Services Representative
**Corporate Title **Assistant Vice President
**Location **Chicago, IL
**Overview**
The Chicago Operations Client Services Team is responsible for liaising with our top tier US Clients. You will manage all communications directly with the client on all trade related queries in both verbal & written form. Key tasks you will be managing but not limited to statement generation, daily trade volumes, open position reporting issues, and delivery confirmations/notifications. You will provide due diligence on all downstream systems for US supported exchanges to ensure proper trade capture; including all pertinent data for FCM cleared clients and execution only business.
**What We Offer You**
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift, and volunteer programs
**What You’ll Do**
- Work directly with Listed Derivatives client services staff on a global level and the Global Head of Client Services as a team environment
- Primary functions are to monitor incoming Foreign Market trades for US domiciled clients to guarantee correct setup’s including a review of mapping of products, client accounts, to ensure their related exchange / billing fees are set up properly
- Research and resolve issues and inquiries regarding exchange or bank regulatory rules, requirements, functionality, positions
- Liaise with clients, client service, trade support, trading desks, balancers, and outside firms in a timely manner to efficiently process all trade date business and resolve any outstanding issues
- Interact with internal & external contacts for resolution of trade and settlement issues, meeting regular process deadlines and meeting/exceeding client expectations. Work with Compliance on internal department audits as well as provide documentation in relation to any Client inquiry requested by Regulatory, Financial, or Exchange personnel
- Review Daily Clearing Checklist to ensure all daily tasks are completed
**Skills You’ll Need**
- Moderate relevant experience with futures industry operations & Client Service-related experience
- Must be detailed-oriented, able to work under strict deadlines
- Proactive in solving problems and conducting root cause analysis
- Expert MS Office Suite knowledge (Word, Excel, Power Point)
- Strong technological abilities and the capacity to quickly learn proprietary software
**Skills That Will Help You Excel**
- Knowledge of Chicago Mercantile Exchange Group, CFE, ICE-US & ICE Euro products, including regulations, clearing, expiration, & delivery reporting processes is a huge positive
- Familiarity with MGE, BM&F, EUREX, ME, & other foreign markets is a huge positive
- Should also be able to investigate process automation & improvements, while being able to document workflows and procedural changes & amendments as necessary, both from exchange requirements or automation improvements to enhance the Client experience
- Excellent verbal & written communication & management skills
**Expectations**
It is the Bank’s expectation that employees hired into this role will work in the Chicago, IL office in accordance with the Bank’s hybrid working model.
**Deutsche Bank Values & Diversity**
We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.
**Deutsche Bank Benefits**
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more
Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and
