Membership Manager

3 weeks ago

Rosemont, United States American Academy of Physical Medicine & Rehabilitation Full time

The American Academy of Physical Medicine and Rehabilitation (AAPM&R), the premier professional association for rehabilitation physicians, also known as physiatrists, has an immediate opening for a Membership Manager to join our team. We are working a hybrid schedule with 2 days required in our Rosemont, IL office with additional days for training and/or management as needed.

AAPM&R serves more than 9,000 board certified physicians who specialize in physical medicine and rehabilitation (PM&R). PM&R physicians are nerve, muscle, bone, and brain experts who treat injury or illness non-surgically to decrease pain and restore function. AAPM&R is a leader in helping PM&R physicians acquire the continuing education, practice, knowledge, leadership skills and research findings needed to provide quality patient care.

The Academy is a data-driven organization that leverages member knowledge to make informed strategic decisions. The Membership Manager is responsible for ensuring, protecting, and maintaining the integrity of member records, managing membership processes and member recognition programs, and bringing forth recommendations to improve processes and ultimately enhance the members’ experiences. The Manager will work closely with the Technology team to retrieve, verify, enter and enhance the data in our membership database. The Membership Manager provides experienced member interaction, requires in depth knowledge of all member resources, is expected to add value to member services projects and work across the organization to support these projects. The position will oversee the Customer Service team, providing training to improve productivity, efficiencies and quality member interactions.

**Essential Duties and Responsibilities**:

- Manage and execute the Academy’s data integrity measures (creating reports, data analysis, regular data updates, de-duplication efforts, researching change of contact information, data report governance and more) to ensure quality data within the membership database.
- Lead the Customer Service team to respond to members needs and maintain data quality.
- Take an ownership role in key components of iMIS that are vital to our membership. Manage, create and document data collection fields/tables and vendor/upgrade testing as needed.
- Determine and monitor member retention and new member growth to make recommendations for revised/new initiatives and/or communication efforts to meet/exceed membership metrics.
- Serve as a trainer and knowledgeable resource for staff on membership cycles and IMIS membership database.
- Manage the Fellowship database.
- Serve as a membership resource by anticipating questions and providing timely, accurate information to members to assist with their understanding of the value of membership in AAPM&R
- Serve as key partner in facilitating membership initiatives that that require member/customer interaction (e.g. annual dues renewal, staff calling campaign and more)
- Effectively collaborate within and across departments in order to impact Academy wide metrics and achieve individual, departmental and organizational goals
- Other duties as assigned, which could evolve based on changing business needs.

**Required Qualifications**:

- Excellent oral, written and listening communication skills.
- Ability to work as a part of a team
- Experience working with a member database; familiarity with iMIS is preferred
- Knowledge of association management processes, procedures and related functions.
- Excellent member service competency with the ability to handle multiple projects and tasks simultaneously, prioritize and provide feedback and solutions as needed
- Diligent, well organized, reliable, energetic
- Experience extracting and interpreting data
- Self-starter with exceptional attention to detail
- Proficiency with MS Office (Outlook, Word, Excel, PowerPoint)
- Maintains high professional standards of integrity, ethics, and commitment to the goals of AAPM&R.

Pay: $60,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Commute:

- Rosemont, IL 60018 (required)

Ability to Relocate:

- Rosemont, IL 60018: Relocate before starting work (required)

Work Location: Hybrid remote in Rosemont, IL 60018

  • Director of Membership

    4 weeks ago

    Rosemont, United States American Academy of Physical Medicine & Rehabilitation Full time

    The American Academy of Physical Medicine and Rehabilitation (AAPM&R), the premier professional association for rehabilitation physicians, also known as physiatrists, has an immediate opening for a Membership Manager to join our team. We are working a hybrid schedule with 2 days required in our Rosemont, IL office with additional days for training and/or...

  • Director of Membership

    1 day ago

    Rosemont, United States American Academy of Physical Medicine & Rehabilitation Full time

    The American Academy of Physical Medicine and Rehabilitation (AAPM&R), the premier professional association for rehabilitation physicians, also known as physiatrists, has an immediate opening for a Membership Manager to join our team. We are working a hybrid schedule with 2 days required in our Rosemont, IL office with additional days for training and/or...

  • Marketing Manager

    4 weeks ago

    Rosemont, United States National Roofing Contractors Association Full time

    **Position Purpose**: Manages marketing activities and provides support to NRCA’s marketing, membership and sales efforts with a focus on product, educational program and membership to increase sales and awareness of each. **Duties and Responsibilities**: Marketing Department Support - Prepares mailing lists for various projects. - Tracks marketing...

  • Project Manager and Business Data Analyst

    1 week ago

    Rosemont, United States Society of Surgical Oncology Full time

    **Summary**: Manages the project portfolio of the SSO, in alignment with the strategic plan, working with stakeholders from all departments to improve project performance by implementing project management best practices. Additionally, executing the IT data strategy, integrating several sources of data into the AMS, creating data visualizations and...

  • Corporate Development Manager

    4 weeks ago

    Rosemont, United States ISSA Full time

    ISSA is the worldwide trade association for the cleaning industry. We are looking to actively expand our membership base and the services we offer. To support our growth, we will more aggressively focus on global M&A activity and accessing new Grant underwriting opportunities. This new role will report to the General Counsel and work closely with the CFO and...

  • Corporate Development Manager

    1 day ago

    Rosemont, United States ISSA Full time

    ISSA is the worldwide trade association for the cleaning industry. We are looking to actively expand our membership base and the services we offer. To support our growth, we will more aggressively focus on global M&A activity and accessing new Grant underwriting opportunities. This new role will report to the General Counsel and work closely with the CFO and...

  • Marketing Specialist, Lead Generation and Customer Onboarding

    1 month ago

    Rosemont, United States American Academy of Orthopaedic Surgeons Full time

    You have a knack for finding and engaging new customers and members, using your knowledge of marketing and acquisition. You enjoy identifying, engaging, and nurturing members. You are excited to onboard new customers and ensure their satisfaction and retention. You have a creative and analytical mindset. You are self-motivated and have a results-oriented...

  • Marketing Specialist, Lead Generation and Customer Onboarding

    3 weeks ago

    Rosemont, United States American Academy of Orthopaedic Surgeons Full time

    You have a knack for finding and engaging new customers and members, using your knowledge of marketing and acquisition. You enjoy identifying, engaging, and nurturing members. You are excited to onboard new customers and ensure their satisfaction and retention. You have a creative and analytical mindset. You are self-motivated and have a results-oriented...

  • Inventory Management Analyst

    1 month ago

    Rosemont, Illinois, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.Join Our Community of Food PeopleCHEF'STORE is your destination for the best in restaurant shopping – serving both professional chefs and home chefs alike. Get great food at wholesale prices: fresh produce, meat, dairy and more, in the variety and volume you...

  • Executive Administrative Assistant

    2 months ago

    Rosemont, United States The American Academy of Dermatology Full time

    The American Academy of Dermatology is seeking an Executive Administrative Assistant located in our Rosemont, IL office responsible for providing executive level administrative support for the Executive Director & CEO, and Director of Executive Projects & Operations. Responsible for coordinating, implementing, and completing administrative projects....

  • Executive Administrative Assistant

    3 weeks ago

    Rosemont, United States The American Academy of Dermatology Full time

    The American Academy of Dermatology is seeking an Executive Administrative Assistant located in our Rosemont, IL office responsible for providing executive level administrative support for the Executive Director & CEO, and Director of Executive Projects & Operations. Responsible for coordinating, implementing, and completing administrative projects....

  • Meeting Services and Volunteer Engagement Associate

    3 weeks ago

    Rosemont, United States National Roofing Contractors Association Full time

    Position Description Organization(s) National Roofing Contractors Association and the Roofing Alliance Position Title: Meeting Services and Volunteer Engagement Associate Department: Meeting Services and the Roofing Alliance Supervisor(s): Executive Director and Director Position Status: Full-time FLSA Status: Non-exempt The National Roofing...

  • Senior Accountant, Development

    1 month ago

    Rosemont, Illinois, United States Opus Holding, L.L.C. Full time

    We build more than buildings. We are building greatness, in both our projects and our people. The combination of our people, culture, and unique project delivery approach truly differentiates us - it is why our associates come here, and why they stay. Team Opus associates collaborate to advance our client goals, our communities, and their careers. At Opus,...

  • Environmental Health

    1 month ago

    Rosemont, United States GHD Full time

    There's no pledge more important than the one we make to look after our environment, and we're committed to helping you do exactly that! Who are we looking for? GHD has an opportunity for a Team Leader / Technical Director to join our growing Midwest EHS Compliance Business Group. This position can be based from any of our Midwest offices (preferred...

  • Environmental Health

    3 weeks ago

    Rosemont, United States GHD Full time

    There's no pledge more important than the one we make to look after our environment, and we're committed to helping you do exactly that! Who are we looking for? GHD has an opportunity for a Team Leader / Technical Director to join our growing Midwest EHS Compliance Business Group. This position can be based from any of our Midwest offices (preferred...

  • Coordinator, Exhibitions

    1 week ago

    Rosemont, United States American Academy of Dermatology Full time

    The American Academy of Dermatology is seeking a Coordinator, Exhibitions & Meetings Services located in our Rosemont, IL office responsible for providing project coordination and support of the logístical components of the technical exhibition and exhibit sales & promotional programs for the Annual and Innovation Academy Meetings. Provide support with all...

  • Personal Banker Associate I

    3 weeks ago

    Rosemont, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...

  • Environmental Health

    1 month ago

    Rosemont, United States GHD Group Full time

    Job DescriptionThere's no pledge more important than the one we make to look after our environment, and we're committed to helping you do exactly that!Who are we looking for? GHD has an opportunity for a Team Leader / Technical Director to join our growing Midwest EHS Compliance Business Group. This position can be based from any of our Midwest offices...

  • Sr. Claims Specialist, Healthcare

    7 days ago

    Rosemont, United States Markel Service Inc. Full time

    What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because...