Technical Support Specialist

6 days ago

Latham, United States DONIA LLC Full time

.**Summary**:We are seeking a Technical Support Specialistto assist in the Help Desk

**Job Title**:Technical Support Specialist (Full-Time)**

**Location: Latham, NY 12110**

**Target Work Schedule: Monday to Friday 40Hrs**

**Target Duration/End Date: October 2024**

**Description of Roles and Responsibilities**:
**Mandatory/Minimum Qualification, Skills, Experience Requirements**:
Associate or Bachelor's degree preferred. And at least two years of relevant experience

**Qualification, Skills, Experience Requirements**:

- Software (Windows 10/11, MS O365, Adobe) and Hardware (Laptops/Printers/Scanners)
- Ability to use office machines including multiphone line
- Ability to handle a high volume of work in a fast-paced office environment and to meet deadlines
- Ability to organize work and document progress of projects through to completion
- Ability to multi-task and adjust priorities as directed by management
- Experience working in data systems
- Experience with tracking systems
- Experience with ticketing systems
- Experience with ServiceNow or other ticket or case management software is a plus
- Knowledge of basic accounting principles
- MS SharePoint knowledge is desirable
- Excellent working knowledge of Microsoft Office, specifically Outlook, Word, Access, and Excel
- The ability to work on a team and handle multiple, shifting priorities
- Good organizational skills
- Professional, respectful, provide great customer service with verbal communication and writing ability. Able to work well with other team staff
- Ability to write non-technical correspondence, communicate in writing
- Ability to communicate with professionals; and basic website development skills and/or analytical skills
- **(Resume must stand alone in demonstrating qualifications and experience) **_

**Other Notes**:
1. Resume must stand alone in demonstrating qualifications and experience

2. Please take a moment to review the job details, including qualification requirements, location, duration, and pay rate, before you apply

4. We encourage you to complete the Skills Tests to demonstrate your skills

7. Where relevant, please include your LinkedIn page, at least 3 professional references, a copy of your diploma or other proof of licensure/professional certifications, and your USC / GC / H4 / H1B. **We do not accept C2C applicants without this information**

10. We partner with companies to offer and deliver projects and solutions to our clients Some positions may be hired through our partners

(Ref#:168JV)

**Why work with us**:
At Donia, we foster a culture of growth. We recognize that everyone brings unique skills and experiences to their work and that the company is better for such diversity. We encourage you to pursue your interest and grow within the company. We promote from within because we value and reward contributions

**About us**:
We are a Business Management Consulting, Staff Augmentation and Workforce Solutions firm

Our founder is an engineer and seasoned business management consultant. The values of precision, quality, and reliability are embodied in all our work

We aim to delight our clients through the high quality of our service. So much so, that almost all our contracts are through Word of mouth and referrals. Because for over fifteen years, we have worked with Non-profits, City, State, and Federal Agencies - strategizing and putting together specialized teams that can tackle any project

Donia's team of collaborative solution-finders will meet you where you are and build the system that will get you to your goals. Let us know how we can use our Business Consulting and Staff Augmentation and Workforce Solutions expertise to help you

**About our Benefits Program**

All Donia LLC full-time staff have access to our benefits program. Features include but not limited to:

- Health insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401(k) Plan
- Disability
- Life insurance

Donia LLC is an equal opportunity employer

**Job Types**: Full-time, Contract, Temporary

Pay: $19.00 - $27.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Vision insurance

Compensation package:

- Hourly pay

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Did you review and are okay with the job details - including qualification requirements, location (including In-Person as applicable), duration, and pay rate W2?

Ability to Commute:

- Latham, NY 12110 (required)

Work Location: In person

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