Bank Customer Service Specialist

3 weeks ago

Alburtis, United States ESSA Bank and Trust Full time

**ESSA Bank & Trust has an immediate opening for a Customer Service Banker based in Alburtis, PA. We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for delivering outstanding service to our clients in the Alburtis branch. You will assist customers with various banking transactions, provide information on our products and services, and address any inquiries or concerns they may have.**

**Banking experience of at least four years is a requirement. Teller, Customer Service (platform), bank product knowledge, supervisor experience and bank account opening experience are a must.**

**Location**:Alburtis, PA

**Basic Qualifications of the Customer Service Specialist**:
**Education/Training**:

- A high school diploma or equivalent
- Specialized banking education and training.

**Skill(s)**: Proficient reading, writing, grammar, and mathematics skills; moderate typing skills; moderate computer skills; proficient interpersonal relations and communicative skills; a comprehensive knowledge of all bank forms and documents used in opening new accounts; a working knowledge of bank retail products and services, along with the operating policies and procedures that impact these products.

**Experience**: _A minimum of four (4) years’ experience in related Banking positions normally required._

**General Responsibilities of the Bank Customer Service Specialist**:

- Responsible for performing a variety of duties to support the consumer services function of a Branch office.
- Coordinating work within the department, as well as with other departments.
- Reporting pertinent information to the immediate supervisor.
- Responding to inquiries or requests for information.
- Providing guidance and on-the-job training to Customer Service Representative(s).
- Assisting the immediate supervisor with administrative tasks to support branch operations.
- Identifying and acting on referral opportunities.
- Responsible for working as an active member of the branch office sales/service team.
- Providing customers with direct service relating to all Bank retail products.
- Developing customer relationships to take advantage of additional selling and cross-selling opportunities.
- Communicating with the manager with respect to sales objectives, sales performance, and other factors affecting the sales/service effort.
- Providing required information on sales and service activities.

**Benefits**:
We offer a competitive pay structure and comprehensive benefits package that includes:

- Medical
- Dental
- Vision
- 401k with Company Match
- Life Insurance
- Opportunities for career growth and advancement.
- Training and development programs to enhance skills and knowledge.
- Positive work environment with supportive colleagues

**Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity**

**About ESSA Bank and Trust**:
As of September 30, 2023, ESSA Bancorp had consolidated assets of $2.3 billion, consolidated deposits of $1.66 billion and consolidated stockholders’ equity of $219.7 million. Essa Bank & Trust is the leading service-oriented financial institution headquartered in Stroudsburg, Pennsylvania. The Bank maintains its corporate headquarters in downtown Stroudsburg, Pennsylvania and has 21 community offices throughout the Greater Pocono, Lehigh Valley, Scranton/Wilkes-Barre and Philadelphia regions in Pennsylvania. In addition to being one of the region's largest mortgage lenders, ESSA Bank & Trust offers a full range of retail, commercial financial services, and financial advisory and asset management capabilities. ESSA Bancorp, Inc. stock trades on The NASDAQ Global Market (SM) under the symbol "ESSA."

Pay: $17.39 - $26.96 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 4 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

**Education**:

- High school or equivalent (required)

**Experience**:

- Branch Banking: 4 years (required)
- Supervisor: 2 years (required)

Ability to Commute:

- Alburtis, PA 18011 (required)

Work Location: In person

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