Property Manager, Naumkeag

About The Trustees:
The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ properties are open to all, and we thrive by involving as many people as possible in all that we do. Founded in 1891 by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. We aim to protect special places for future generations to enjoy in perpetuity. We have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. We are a non-profit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households.

**Role Description**:
The Property Director at Naumkeag will be responsible for the day-to-day operations of the 44-acre estate in Stockbridge MA which includes 8 acres of gardens and designed landscape, a gilded age historic home museum and a robust series of programming that includes the seasonal events Winterlights, The Incredible Naumkeag Pumpkin Show and The Daffodil and Tulip Festival.

Reporting into the Regional Vice President, the Property Manager will be responsible for delivering on established revenue goals while managing an operating budget of over $1 million. With the support of a Regional Engagement Manager, Regional Stewardship Manager, Regional Curator and site-based Horticulturist, this role will serve as part of the larger Western Hills and Berkshires Region at The Trustees that manages over 20 properties including multiple historic homes and nature reserves, a Nordic ski facility, a bed and breakfast and over 60 miles of trails.

With over 80,000 visitors to Naumkeag annually, this site serves as a gateway to the larger organization and plays an important role in the Trustee’s presence in Western Massachusetts. Daily operations include a grab and go cafe, gift shop, tour program, horticultural enterprise and membership sales. Ensuring that the team is delivering a safe, consistently excellent visitor experience that welcomes all is the key function of this role.

Being able to manage staff across multiple disciplines and departments will be essential to delivering overall goals. An understanding of and ability to work with the larger organization will also be required as you access resources provided by central teams. As a representative of the larger, state-wide organization at one of its most visited sites, you will often be required to publicly represent The Trustees’ and advocate for its mission by connecting with local government, building community relationships and partnering with other organizations in the area.

**Pay Range**: $60,000 - $78,000

**Essential Functions**:
Operations
- In partnership with the Regional Vice President, lead the Naumkeag team to implement property vision, driving performance goals that are aligned with statewide, regional, and local strategies and key performance indicators.
- Oversee public programming and engagement plans at Naumkeag and Mission House
- Act as property liaison for cross-functional property improvement initiatives and investments
- Identify and communicate the resources needed for delivery (both financial and human).
- Communicate the opportunities and challenges to key staff, volunteers, and internal and external stakeholders.
- Lead, inspire, motivate and mentor a diverse team by creating an inclusive team environment, which fosters individual commitment, enthusiasm, and confidence and ensures effective teamwork, collaboration and communication.
- Model and set a culture of implementing the core values of The Trustees and how we work.
- Create an engaging visitor experience and audience engagement plans that grow the involvement of members and visitors, including programs, events, and tours.
- Ensure excellent recruitment, training, management, and recognition of staff and volunteers.
- Look for process improvements within operations

Business and Financial Performance Management
- Set and achieve financial targets, including stretch goals, and ensure their delivery.
- Ensure that operational plans are developed, approved, and implemented in a timely fashion and reflect cost effective deployment of resources.
- Realize existing and create new opportunities for enterprise growth that generate income, expanding visitor amenities and ensuring the optimum use of all assets.

Community Building
- Develop systematic approach and processes for ongoing proactive community engagement.
- Foster authentic and proactive community relations and local partnerships that foster deeper local engagement and support from the community
- Create and steward partnerships within the Berkshires to community to expand access, develop new audiences and continue to create an accessible welcoming space to all

Stewardship of Cultural and Natural Resources
- Work with Regional St