Lead Office Services Tech

4 weeks ago

Boston, United States Brigham & Women's Hospital(BWH) Full time

**Lead Office Services Tech / Per Diem / BWH Office Services**
- (3292429)

1. All responsibilities as the Level 1, 2 and 3 Technician.

2. Evaluates streaming options for meeting user needs, and creates resolution in an effective, efficient manner. Manages video hosting and streaming client accounts, as well as creates and maintains a video streaming technology website, with support and troubleshooting options. Works with Partners Information Systems to develop and improve enterprise architecture, define video-streaming standards for the hospital. Advises Manager on new technology trends and for cost-effective initiatives. Maintains all equipment and provides Manager with inventory needs, such as bulbs for projectors, maintenance of equipment.

3. Maintains BWH Office Services Intranet website, reviewing and updating frequently to reflect current offerings of department, helpful links, contact information and important notices.

4. Directly assists Office Services Manager with financial aspects of the department, including annual budget preparation, non-Capital and minor-Capital purchase requests, purchase order and requisition tracking and inventory. Required to have a full understanding of departmental GL codes and cost center activity. Proficiency with and knowledge of online account/tracking software such as PeopleSoft/E-Buy, Kronos, Vision and Hyperion.

5. Coordinating with customers events and projects assignments.

6. Coordinating projects with the technicians and assigning new projects, including video, streaming, equipment moves, office rooms.

7. Coordinating Zoom events and meetings as necessary. Including camera and audio production level coordination with outside contract and departments like development.

8. Following up with users of EMS to make sure locations like Zinner and Wolf conference room need AV support

9. Set up and maintain calendars within MS Outlook for “privately held” conference rooms; keeping current with CMO mandate for proper method for reserving such spaces.

10. Assist in setting up and putting away Cots during emergent needs.

11. Other duties/responsibilities as assigned by OS Manager and/or by other members of senior staffing as delegated by Manager.

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if required or preferred.

BA/BS preferred. Excellent writing and verbal skills, in dealing with staff and customers.

Extensive computer hardware/software and Internet/Network Systems experience required.

EDUCATION: Check boxes that best describe the minimum and preferred education requirements.

**Minimum Required**:
High school diploma or GED

Certificate

Some college or Associate’s Degree

Bachelor’s Degree

Master’s Degree

Doctoral Degree

None required

**Preferred**:
High school diploma or GED

Certificate

Some college or Associate’s Degree

Bachelor’s Degree

Master’s Degree

Doctoral Degree

Field of Study (if applicable):
Additional Specialized Training - not associated with a degree (e.g. Medical Assistant Certificate)

Required:
Preferred:
EXPERIENCE: Indicate the required and preferred (optional)** **amount and type of experience.

Required: 3 years on the job or within the same field

Preferred:
**EEO Statement**

MGB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

**Primary Location** MA-Boston-BWH Boston Main Campus

**Work Locations** BWH Boston Main Campus 75 Francis St Boston 02115

**Job** Tech. Support

**Organization** Brigham & Women's Hospital(BWH)

**Schedule** Per Diem

**Standard Hours** 1

**Shift** Day Job

**Employee Status** Limited Term / Per Diem

**Recruiting Department** BWH Materials Management

**Job Posting** May 31, 2024

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