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Agent I

4 months ago

Tampa, United States Seminole Gaming Full time

Overview:
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

**Our Commitment to Service**:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

**Benefits & Perks**:
**Appearance**:
**JOB DESCRIPTION**

**Responsibilities**:
The Front Desk Agent is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experience

**Essential duties include, but are not limited to**:

- Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
- Settles account balances of departing guests by accepting payment and handling cash drawer
- Investigates and resolves general billing discrepancies
- Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
- Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
- Promotes positive public/employee relations at all times
- Anticipates guests’ needs and responds to requests and concerns to ensure guest satisfaction
- Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed

Qualifications:

- High school diploma or general education degree (GED) is required
- 6 months of Front Desk/Hotel Operations experience
- Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
- Must have exceptional phone etiquette
- Must be able to work standing for long periods of time
- Must be technologically savvy and be able to operate and enter information into a computer
- Must possess basic math skills necessary to accurately calculate and process guest payments
- Must be able to follow procedures in standard situations in which specific steps are involved

**Work Environment**:

- Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
- Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear
- Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus

**Native American Preference Policy**:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

**Employment Process**:

- Credit Check
- Criminal Background Check
- Drug Screen

**_
Disclaimer_**_ _
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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