Claim Director

3 weeks ago

Jersey City, United States Combined Insurance Full time

The Westchester Casualty Claims Director is responsible for investigating and settling high exposure, high risk claims. Ensure high level of customer service and claim file quality.

**Responsibilities**

Duties include, but are not limited to:

- Provides outstanding customer service and works well with the insured, broker and TPA in the adjustment of complex and mainstream casualty, specialty risks and business auto claims.
- Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.
- Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
- Directs and closely monitors assignments to experts and defense counsel.
- Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
- Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
- Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
- Travels to conferences, mediations, and trials as necessary.

If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
- Bachelor’s degree required/ JD preferred
- A minimum of 5+ years experience handling casualty claims.
- Experience in successfully handling severity exposure claims
- Strong background and demonstrated ability in dealing with significant coverage matters.
- Extensive knowledge of claims handling concepts, practices, and procedures
- Ability and willingness to travel as needed
- Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
- Demonstrated strong relational skills particularly in adverse or high-pressure situations.
- Analytical, Detailed Oriented
- Customer focus - responsive with an appropriate sense of urgency
- Strong communication skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences.
- Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis.
- Strong negotiation and presentation Skills
- Ability to work collaboratively, independently and as part of a team.
- Ability to multitask
- Ability to adjust and adapt in an ever-changing environment
- Technically proficient
- Committed to high standards of behavior and performance
- The pay range for the role is $80,500 to $137,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found _on our careers website _. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled._

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