Triage Telephone Nurse

3 weeks ago

Bakersfield, United States Around the Clock Home Care Full time

**AROUND THE CLOCK HOME CARE**

**JOB DESCRIPTION**

**JOB TITLE**:Triage Telephone Nurse

**LOCATION**:_**REMOTE**_

**DEPARTMENT**:Clinical Services

**FLSA STATUS**:Non-Exempt

**REPORTING RELATIONSHIPS**:This position reports to the DPCS-Scheduling Director of Operations and does not supervise or manage clinical staff.

**GENERAL SUMMARY**:A contract position responsible for providing triage (sorting/prioritizing patients) telephone service to ensure prompt identification of patients with high risk conditions.

**KEY RESPONSIBILITIES**:

- Talks directly to patients on the phone and then directs them to further care if needed.
- Performs short evaluation of the patient situation to estimate severity of illness and /or injury.
- Determines urgency of seeing the patient based on brief assessment of patient’s condition and history.
- Acknowledging if patient is with high-risk chief complaints and needs PRN visit or higher level of care.
- Coordinates/Interfaces with clinical staff, MD’s, IV pharmacy and Labs.
- Knowledgeable Medical EMR Systems.

**EXPERIENCE AND EDUCATION**: RN degree; On-the-job training in triage.

Minimum of five years of experience as RN; one to two years of telephone triage experience, preferably in medical practice setting.

**PERFORMANCE REQUIREMENTS**:

- Knowledge of telephone-based clinical assessment techniques.
- Knowledge of medical practice telephone triage protocols.
- Knowledge of appropriate home health information for patients, especially wound care, IV care.
- Provide proof of current RN licensing.
- Provide current first aid and CPR cards.

**ABILITIES**:

- Ability to communicate clearly and calmly with patients.
- Ability to elicit information needed to make brief evaluation.
- Ability to work closely with physicians and other clinicians as needed.
- Medical EMR System

**PHYSICAL/MENTAL STANDARDS**:Mostly sedentary position. Hand/arm injury possible from repetitive movements. Stress generated of high volume of calls and emergencies.

**EQUIPMENT OPERATED**:Computer hardware/software for access to patient history and medical information database. Interfaces with company answering telephone service.

**AT WILL EMPLOYMENT**:All employment with the Agency is At-will Employment. While we will strive to provide full-time employment to all of our employees who so desire, we make no guarantees, expressed or implied, to provide any guaranteed number of hours of employment in a given week. Changing conditions in the marketplace make it impossible to predict the demand for our products and services and as a result all of our offers of employment are offers of At-will employment.

**Job Type**: Contract

Pay: $40,000.00 - $50,000.00 per year

Standard shift:

- Day shift
- Night shift

Weekly schedule:

- Monday to Friday
- Weekends as needed

**Location**:

- Bakersfield, CA (required)

Work Location: Remote

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