General Manager

1 week ago

Indio, United States The Management Trust Full time

**The Management Trust**
**Position Title**: General Manager
**Location**: Indio Springs RV Resort, Indio, CA **Reporting To**: Vice President On-site Communities
**Status**:Exempt, Full-Time
**Salary**: $90,000-$115,000/DOE

**COMPANY PROFILE**:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

**EMPLOYEE OWNER POSITION PURPOSE**:
The General Manager is responsible for partnering with the Association Board of Directors (Board) and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.

**COMMUNITY PROFILE**:
**JOB DUTIES AND RESPONSIBILITIES**:

- Manage a community onsite that includes homes, townhomes, and/or condominiums and RVs
- Implement Board policy and directives and provide management services within the scope of the management contract
- Implementation and enforcement of established governing documents, rules & regulations, etc.
- Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management. Additionally, assist with carrying out the decisions of the Board
- Provide management services in compliance with the terms of the management contract
- Oversee contractors providing service to the community to ensure work is in compliance with contract terms
- Prepare annual budget estimates for Board action and approval
- Assist Board and homeowners with problem resolution
- Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
- Conduct site reviews and provide oversight of related compliance matters
- Review and submit requests for vendor bids and contracted services
- Prepare schedules and establish priorities for routine and special work projects
- Attend association meetings, including, but not limited to: annual, turnover, and Board
- Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
- Oversee all aspects of the client’s relationship with our Company to ensure success and retention
- Work independently, with little oversight, and with accountability to executive management for the end result achieved
- Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
- Represent the community at designated meetings and formal functions
- Regular community and resident interaction and on-site reviews of ongoing projects, issues, etc.
- Maintain a strong in-park presence and situational awareness of park conditions and activities
- Foster the volunteer spirit within the community
- Other duties and special projects as assigned

**QUALIFICATIONS**:

- This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association management
- Professional designations are a plus
- Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance
- Ability to motivate teams while simultaneously managing several projects
- Knowledge of management contracts, CC&Rs and other governing documents
- Solid knowledge of Microsoft Outlook, Excel, and Word
- Strong leadership abilities and comfort with public speaking (small and large groups)
- Conflict resolution skills
- Ability to meet deadlines and address time-sensitive issues
- Superior multi-tasking skills
- Excellent written and verbal communication
- Ability to provide high-level customer service with astute attention to detail and organization
- Must be a team player
- Ability to manage workflow amid shift

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