Medicaid Implementation Manager

2 weeks ago

Tysons, United States Maximus Services, LLC Full time

**Description & Requirements**
The Medicaid Implementation Manager is the primary leader on our implementation projects and actively participates in the implementation of technology and operational solutions for our clients. The Implementation Manager will oversee the functional and technical implementation of new clients and existing clients that are expanding. The position will be responsible for managing the overall direction, coordination, planning, execution, and completion of projects, ensuring they achieve time, scope, budget, quality, and stakeholder satisfaction requirements with the end goal of delivering a quality experience for all participants.

In addition, this position will be responsible for mentoring new implementation resources and the project management of high-profile projects with mínimal oversight. The role will contribute to new ideas and solutions, and innovate new tools and processes designed to optimize our implementation method. This individual will act as a liaison between other Maximus leaders and the client.

Essential Duties and Responsibilities:

- Oversee daily operations including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing, and compliance.
- Ensure project compliance with all applicable requirements of the client's regulations as well as corporate policies.
- Manage direct reports including developing performance goals and objectives.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Execute all aspects of the implementation of Medicaid Enterprise Products, from project initiation to deployment to successful transition to operations maintenance.
- Ensure processes are adhered, and product vision is implemented in a timely manner.
- Participate in the development of comprehensive project/ product plans that merge client requirements with company goals and coordinate various managers and technical, as required.
- Ensure adherence to the approved project plans, providing status reporting to stakeholders and clients.
- Documents all phases of the project prepares project status reports for Sr Management on a recurring basis throughout the project, checking milestones.
- Ensures all program performance metrics are met in achieving stated outcomes.
- Proactively develops strong relationships with the client / stakeholders to ensure client expectations are met / exceeded.
- Actively engage in or lead internal and external project meetings involving stakeholders, clients, and project partners to stay apprised of landscape insights and learnings.
- Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives.
- Ability to work well with diverse teams, including developers, engineers, architects, quality assurance, and operations.
- Prepare and develop budget and manages the maintenance of the master budget and schedule.
- Oversee multiple project teams, ensuring program goals are reached and accountability of delivery.

Minimum Requirements

Minimum Requirements:

- Bachelor's Degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Knowledge of Medicaid Management Information Systems (MMIS) or Medicaid Enterprise Systems (MES).
- Proven experience in handling large programs with end-to-end delivery ownership
- Minimum 5 years of experience in organizing, directing, and managing all aspects of contract operational support functions.
- Minimum 5 years of experience in interfacing with and presenting to senior clients and executives.
- Minimum 10 years of implementation experience.
- Strong sense of personal accountability regarding decision-making and overseeing department teams.
- Demonstrated understanding of Project Management processes, strategies, and methods.
- Experience mentoring, coaching, and developing rising talent on the implementation team.
- Excellent time management and organizational skills and experience establishing guidelines in these areas for others.
- Experience working in a high-level collaborative environment and promoting a teamwork mentality.
- SDLC/IEEE/CMMI knowledge
- ITIL knowledge
- 25-50% travel based on client

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