One Call Admission Coordinator Full Time Varied

4 weeks ago

Los Angeles, United States Hollywood Presbyterian Full time

CHA Hollywood Presbyterian (CHA HPMC) is a nationally recognized acute care facility that has been caring for the Hollywood community and Los Angeles Areas since 1924.

**Join our Global Network and be a CHA Global Ambassador**

CHA HPMC is also a part of the world-renown CHA Health System (CHS). CHS has CHA University which consists of 14 education institutions including medical school, nursing school and pharmacy. CHA global network operates 81 hospitals and specialty clinics, 30 research and 31 bio/pharmaceutical/healthcare companies with 14,000 employees in seven countries.

**Our New Facility is seeking for Top Talents**

**Major Responsibilities/Essential Functions**:
Collaborates with appropriate departments and staff for all requests for patients to be admitted / transferred to HPMC.

Receives and coordinates all incoming calls from the One Call phone lines for requests to admit / transfer patients to HPMC.

Adheres to all metrics and timeframes for the One Call does it All Process Request to response 30 minutes.

Identifying appropriate alternative placements for patients (i.e. send patient to ER, redirect to another facility, etc.) as appropriate for patient safety.

Ability to effectively communicate with Physicians, admissions team, case management, leadership and other internal & external customers.

Reviews requests for admission to HPMC based on insurance criteria knowing not to accept Trauma, Inpatient Psych or other services not available at HPMC or capitated to other facilities (except as directed by Leadership)

Responsible for cost containment, conservation of supplies, equipment, and other organizational resources.

Ensure all the appropriate logs, system notations, documentation and other data requirements are accurate and entered timely to ensure proper and compliant billing practices by PFS

Ability to use AIDET in all settings. -Completes departmental and hospital-wide in-services, competencies and Health Stream assignments.

Create Shell accounts in Paragon and collaborates with IT improvements for accurate statistical tracking. Collaborate with admitting/case management teams on process improvement, automation, data entry and enhancement of the one call Center as directed by Leadership, Hospital Goals and Vision.

Assists department management in the resolution and evaluation of problem situations.

Consistently supports compliance and the Code of Conduct (Hollywood Presbyterian Medical Center's code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Hollywood Presbyterian Medical Center's policies and procedures.

Assumes other duties as required.

**Minimum Education**:
High School Diploma or equivalent required

**Preferred Education**:
Associates Degree Preferred

Graduate of an accredited LVN program Preferred

**Minimum Work Experience and Qualifications**:
Thorough understanding of the healthcare industry, particularly related to areas of case management and admission / transfer criteria.

Knowledge and principals and practice for different payers; Managed Care, Medicare, Medi-Cal, others

Must possess exceptional customer service skills and excellent telephone skills.

Consistently demonstrates problem solving skills.

Ability to communicate effectively verbally and in writing.

Must be able to work in a union environment.

**Preferred Work Experience and Qualifications**:
1 Year of High Volume Call Center or Customer Service experience preferred

Required Licensure, Certification, Registration or Designation

Current Los Angeles County Fire Card required (within 30 days of employment).

Shift: Varied

Hours: 8

Shift Hours: Varied

Weekly Hours: 40

Type: Full-Time

FTE: 1

Shift: Varied

Hours: 8

Shift Hours: Varied

Weekly Hours: 40

Type: Full-Time

FTE: 1

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