Flooring District Service Manager

**COMPANY OVERVIEW**:
Hunters Flooring is a family owned and operated business that was established in 2001. We provide the flooring installation service for over 40 Lowe’s stores across New Jersey, Pennsylvania, Delaware, Maryland, and Virginia. We put great emphasis on bringing the family feel into business, as we do truly care about everyone that is a part of the team. Our core values are integrity, passion in all we do, accountability, initiative, and customer commitment. Our biggest goal is to ensure each customer will use our service again or refer it to someone else. We continually seek to improve the business to ultimately ensure our customers and employees receive the best experience possible.

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**ROLE OVERVIEW**:
You will be responsible for overseeing each installer (subcontractor) and ensuring each flooring installation is completed within the customers’ expectations. ~40% of your time will be spent on coordinating in-progress installation issues. You will have a dedicated team to support you on any issues that arise. You will be responsible though, for making the right decisions to result in a satisfactory installation while coordinating your needs with your team. Follow up is critical. ~30% of your time will be spent on the road checking in on in-progress installations. There you will consult with the customer to ensure everything is satisfactory, but your focus is on the installer’s performance. On the site you will be completing a checklist and coaching the installer to improve. ~20% of your time will be spent behind a desk coordinating customer needs. You will be doing that through our CRM and will have that same team dedicated to supporting your needs. The rest of your time will mostly be spent on installer relations such as recruiting, relationship building, and performance improvement. You will have many metrics that will aid you in identifying installer performance opportunities. Ultimately, your goal is to ensure that the installation service provided meets the company goals through management of installers, communication with team, and initiative to improve. Your territory will be Philadelphia PA, Medford NJ, and the surrounding areas. The office you will report to is in Cinnaminson NJ.

**KEY RESPONSIBILITIES AND DUTIES**:

- Management of installers including performance, recruiting, and relations.
- Lead, manage, and train installers to beat customer expectations and perform at the highest level of performance.
- Oversee installer schedules, labor quotas, and workload distribution. (With assistance from dedicated team members)
- Confirm work is completed for each installation.
- Provide quality control to the installers by going out and visiting them during the installation.
- Point of contact for on the day of installation related issues. (With assistance from dedicated team members)
- Handling and reducing customer escalations as it pertains to your role.
- Reduce and maintain expenses generated from customer compensation and installers.
- Loading out installers by using a forklift if the warehouse manager is out of the office.

**QUALIFICATIONS**
- 3+ years of management experience.
- 3+ years of customer service experience.
- Experience in using outlook, word, and excel.
- Flooring installation and product knowledge (preferred)
- Prior experience managing subcontractors or something alike.
- Must be willing to operate a forklift as needed.

**WHAT IS PROVIDED**
- Health benefits
- Paid time off
- Bonuses
- Company iPhone, laptop, and equipment
- Compensation for fuel and vehicle usage

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid time off

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift

Application Question(s):

- Do you have experience managing flooring installers or subcontractors? If so, how many years?

**Experience**:

- contractor management: 5 years (preferred)

Ability to Relocate:

- Pittsville, MD 21850: Relocate before starting work (required)

Work Location: In person