Quality Control Specialist

4 weeks ago

Oshkosh, United States U.S. Bank National Association Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Quality Control Specialist will be a critical member of our Quality Control Team, responsible for ensuring the accuracy and compliance of all credit bureau dispute responses and off-cycle update forms. This role requires a deep understanding of credit bureau reporting and the ability to manage workflow efficiently, ensuring timely responses to credit bureaus. The QCS will collaborate closely with various support teams, including validations team, to verify information before it is sent to the bureaus.

**Key Responsibilities**:

- Conduct thorough quality control checks on disputes and off-cycle update forms prepared by the CBM team before submission to credit bureaus.
- Ensure all responses are compliant with the Fair Credit Reporting Act (FCRA) and other relevant regulations.
- Analyze disputes to identify potential risks, ensuring all issues are addressed accurately and promptly.
- Manage and prioritize workload to meet strict deadlines, ensuring timely reporting and responses.
- Work closely with support and validation teams to verify and validate information, ensuring all data is accurate and complete.
- Address and resolve complex issues that arise during the dispute review process, using critical thinking and problem-solving skills.

**Basic Qualifications**:

- Bachelor’s degree, or equivalent work experience
- Typically two or more years of related experience

**Preferred Skills and Experience**:

- Proven experience in credit bureau reporting and dispute resolution.
- understanding of credit bureau processes and FCRA compliance.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Strong critical thinking and problem-solving abilities.
- Ability to analyze complex issues and make informed decisions.
- Excellent communication skills, both written and verbal.
- Familiarity with ALS, LM, Hogan, MSP, RMS, and DM is highly preferred.
- High level of attention to detail to ensure accuracy in all responses and updates.

**#CBBO**

**#USBOps**

**Location Expectations**
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

**Benefits**:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

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