IT Service Desk Specialist Iii-hybrid
3 weeks ago
**Company Description**
The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.
**Job Description** I. General Summary**
- Under limited supervision, provide customer service support, interacting with staff in a professional manner while providing excellent customer service as the highest priority responding to and resolving or escalating requests.
**II. Principal Responsibilities and Tasks**
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
**Qualifications** III. Education and Experience**
- High School Diploma or equivalent (GED) is required. Associate’s degree or equivalent work experience in the area of information technology is required. Additional certifications may be required.
- One year HelpDesk experience and one year Customer Service experience is required.
**IV. Knowledge, Skills and Abilities**
- Knowledge and understanding of how technology can be applied to provide complex system support.
- Effective communication skills, ability to read and follow instructions accurately, timely and effectively.
- Excellent customer service skills and the ability to work with all levels within the organization and working within a team.
- Ability to provide limited leadership role, to be a liaison between escalated support and the helpdesk.
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
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