IT Service Desk Specialist Iii-hybrid

3 weeks ago


Columbia, United States University of Maryland Medical System Full time

**Company Description**
The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.
**Job Description** I. General Summary**
- Under limited supervision, provide customer service support, interacting with staff in a professional manner while providing excellent customer service as the highest priority responding to and resolving or escalating requests.

**II. Principal Responsibilities and Tasks**

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

**Qualifications** III. Education and Experience**
- High School Diploma or equivalent (GED) is required. Associate’s degree or equivalent work experience in the area of information technology is required. Additional certifications may be required.
- One year HelpDesk experience and one year Customer Service experience is required.

**IV. Knowledge, Skills and Abilities**
- Knowledge and understanding of how technology can be applied to provide complex system support.
- Effective communication skills, ability to read and follow instructions accurately, timely and effectively.
- Excellent customer service skills and the ability to work with all levels within the organization and working within a team.
- Ability to provide limited leadership role, to be a liaison between escalated support and the helpdesk.

**Additional Information**
All your information will be kept confidential according to EEO guidelines.


  • IT Service Desk

    3 days ago


    Columbia, United States Refulgent Technologies Inc. Full time

    IT Service Desk HYBRID - SC, USAUnderstand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions.Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.Understand user and process requirements and...


  • Columbia, United States Ark Solutions Full time

    Role: Trainer cum User Support Specialist Columbia, SC (Hybrid) Long term Contract until 2027 end Education: Undergrad degree preferred Day-to-day Responsibilities: Performing help desk functions, training end users, developing training materials. Required Skills: Experience teaching and training users on computer applications; developing training course...

  • Ticket Coordinator

    3 days ago


    Columbia, United States Mission First Full time

    DESCRIPTION As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Responsibilities include: Monitoring dedicated queues and assign tickets...


  • Columbia, United States MGC Inc Full time

    MGC, a growing, highly-respected, technology-driven law firm with 22 locations across the U.S. and growing, and recently awarded 2022 Best Places to Work in the Carolinas, is hiring a Business Intake Specialist in our Columbia, SC office. Preferred candidates will have experience working either in an administrative role in a claims department in the...


  • Columbia, United States MGC Inc Full time

    MGC, a growing, highly-respected, technology-driven law firm with 22 locations across the U.S. and growing, and recently awarded 2022 Best Places to Work in the Carolinas, is hiring a Business Intake Specialist in our Columbia, SC office. Preferred candidates will have experience working either in an administrative role in a claims department in the...

  • Front Desk Agent

    4 days ago


    West Columbia, United States Premier Resorts & Management Full time

    This is an exciting hourly hotel front desk agent position at our Courtyard by Marriott Columbia Northeast. We are looking for energetic, personable, local, non-smoking candidates that can be flexible with AM and PM shifts. BASIC FUNCTION To attain the highest level of service to all hotel guests. II. SCOPE Directly responsible for efficient check-in and...


  • Columbia, United States KG Workforce Solutions, LLC Full time

    KG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.Primary Responsibilities:Serve as the initial point of contact for internal and external...


  • Columbia, United States KG Workforce Solutions, LLC Full time

    KG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.Primary Responsibilities:Serve as the initial point of contact for internal and external...

  • Front Desk Opener

    4 weeks ago


    Columbia, United States Muv Fitness - South Carolina Full time

    Job DescriptionJob DescriptionAre you an early riser? We are looking for a Front Desk Opener to join our team! You will work 4:45am until 9:00 or 10:00am Monday through Friday. At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues,...


  • Columbia, United States Columbia Metropolitan Convention Center (MACST) Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingI. Position Summary:The Guest Experience Crew Member reports directly to the Guest Services Coordinator. This position is responsible for greeting visitors to the Convention Center and ensuring accurate information is provided in a positive manner.II. Essential Functions/Responsibilities: Welcomes...

  • Front Desk Supervisor

    3 weeks ago


    Columbia, United States InterContinental Hotels Group, plc Full time

    Provide timely and professional check-in/check-out services in accordance with established scripting and standards. Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and s Front Desk, Supervisor, Property Management, Reservations

  • Front Desk Agent

    4 weeks ago


    Columbia, United States Country Inn and Suites Full time

    Job DescriptionJob DescriptionJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to...

  • Front Desk Agent

    1 week ago


    Columbia, United States Tru by Hilton Full time

    Description The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed A Day in the...


  • Columbia, United States Core Technology Solutions Full time

    Our client, a leading insurance organization in Columbia, SC, is seeking talented Technical Support Specialists to join their team!If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place...


  • Columbia, United States Core Technology Solutions Full time

    Our client, a leading insurance organization in Columbia, SC, is seeking talented Technical Support Specialists to join their team!If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place...


  • Columbia, United States Beleza Medical Aesthetics & Wellness Full time

    Job DescriptionJob DescriptionAesthetic Clinic Front Desk ConciergeAre you a dynamic and detail-oriented individual with a passion for providing exceptional customer service? Join our team as an Aesthetic Clinic Front Desk Concierge, where you'll serve as the welcoming face of our clinic, ensuring seamless operations and a positive experience for our...

  • Front Desk Associate

    2 weeks ago


    Columbia, United States CMM Realty Inc. Full time

    Job DescriptionJob DescriptionCMM Realty is seeking a Part-Time Front Desk Associate at our Adesso Condominiums location to add to the team! The schedule will be part-time 4:00 pm to 12:00 am, Saturday and Sunday. Position Summary and Purpose: Provide the On-Site Manager and residents of Adesso with excellent customer service, while monitoring and...

  • Front Desk Associate

    2 weeks ago


    Columbia, United States CMM Realty Inc. Full time

    CMM Realty is seeking a Part-Time Front Desk Associate at our Adesso Condominiums location to add to the team!  The schedule will be part-time 4:00 pm to 12:00 am, Saturday and Sunday. Position Summary and Purpose: Provide the On-Site Manager and residents of Adesso with excellent customer service, while monitoring and maintaining all common areas and...


  • Columbia, Missouri, United States The Art of Living Retreat Center Full time

    Title: Front Desk Night AgentReports to: Front Desk ManagerDepartment: HospitalityJob type: Part-Time PositionPosition Overview:The Art of Living Retreat Center is seeking a dedicated and friendly individual to join our team as a Front Desk Night Agent. As a Front Desk Agent, you will play a pivotal role in providing exceptional guest service and ensuring...

  • IT Support Specialist

    18 hours ago


    Columbia, United States Rohde & Schwarz Full time

    We are looking for a highly motivated IT Support Specialist to join our Americas Information Technology (IT) team and the Global ServiceDesk team. The position will be based out of Columbia, MD and will deliver Level 1 support for Rohde and Schwarz users worldwide. This position offers a fantastic growth and learning opportunity to be part of a dynamic and...