Personal Banker Iii

Join our **Member Services team** as a **Personal Banker lll** and start enjoying all of the benefits of loving where you work

As a leader in the industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees

Personal bankers are expected to provide exceptional member experiences with current and prospective Suffolk Credit Union members. Personal Bankers will establish new relationships and enhance existing relationships through acquisition, retention, cross-sell strategies within the retail banking, identify referrals for consumer lending, commercial lending, mortgage lending, wealth management and other lines of business. Personal Bankers will work collaboratively with cross-functional teams to achieve department and Credit Union goals with a high degree of accuracy and reliability.

**Responsibilities**:

- Deliver stellar member service levels to all current and prospective members
- Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross-sell opportunities
- Ensure requests, complaints, and/or issues are researched and resolved in a timely manner using the necessary channels and solutions
- Develop advisory relationships with current and prospective members that allow for deepening of relationships and referral opportunities
- Consistently process transactions accurately and efficiently, while maintaining member confidentiality
- Proactively perform member research and outreach for sales and service purposes
- Responsible for following up with all current and prospective members to ensure a positive experience
- Complete new member onboarding activities where applicable
- Use Credit Union resources and innovative technologies to optimize the member experience
- Maintain operator drawers, requests cash and coin as needed, and reconciliation of drawers on a daily basis
- Perform all transactional related responsibilities, including but not limited to receiving cash and checks for deposit, verifying amounts, disbursals of cash and checks, verifying all check endorsements, scanning of checks and bonds, and examining cash carefully to guard against the acceptance of counterfeit cash, checks, and identification
- Remain current on all Credit Union products, services, policies, and procedures as well as all State and Federal Regulations
- Assist Contact Center with inbound calls during period of high volume
- Maintain all daily vault operations in compliance with Credit Union Policies and Procedures
- Serve as the liaison to cash vendors and courier services
- Provide guidance, troubleshooting, mentoring, coaching, and training for all applicable staff outside of authority and knowledge base
- Performs month and surprise audits as necessary
- Manages proper document scanning and document retention
- Complete Deposit Hold Notices and approve check hold releases within approval limits and where applicable
- Completes and submits all Currency Transaction Reports in compliance with Credit Union policies, procedures and State and Federal Regulations
- Provide digital branch support as well as member support regarding online banking service and maintenance.
- Responsible for traveling to all branch locations where the business need is required
- Attends and participates in Call Nights, Credit Union Days, and Community Events
- Assist Credit Union with Business Development efforts
- Provide Notary services to members
- Achieves a minimum of "Satisfactory" rating on internal audits and examinations
- Required to meet and/or exceed monthly loan goals ethically and in compliance with Credit Union Policies and Procedures, as well as State and Federal Regulations
- Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members.

**Essential Qualifications**:

- Exhibits strong interpersonal skills with the ability to be empathetic and build rapport.
- Ability to express oneself clearly and articulately both orally and in writing.
- Demonstrated skill in customer service and communication.
- Ability to exercise tact and responsibility with handling confidential information.
- Ability to work with direct supervision of daily activities.
- Demonstrates ability to achieve individual goals as well as support the team achieve branch goals.
- Intermediate mathematical skills required.
- Knowledge of loan processing procedures
- Knowledge of credit union loan policies as well the following regulations: Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act as well as lending related laws and other NCUA regulations
- Knowledge of credit union p