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Computer Operator I

4 months ago

Cranston, United States IGT Full time

Location: Cranston, RI, US, 02920- Requisition ID: 15299**Responsibilities**:

- Provides entry to intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices.
- Monitors logical security through the use of established tools and procedures.
- Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with mínimal direction.
- Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
- Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.
- Submits recommendations to create and maintain operational procedures and checklists.
- Adheres to service level agreements by following established SLA performance requirements
- Adheres to IT standard methodologies by following established IT best practice performance and audit

Supports local testing and Policies & Procedures
- Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
- Assists in providing informal coaching and mentoring to junior-level operators.

**Playing for What Matters Most - You**:

- Medical benefits day one of being an IGT employee
- 12 paid holidays plus two floating holidays per year
- Three weeks of paid vacation per year, prorated first-year
- 401K with employer match and 100% vested on day one
- Company-paid parental leave, life insurance, short-term disability, and long-term disability
- Gym membership reimbursement, free identity theft protection, and tuition reimbursement

**Qualifications**:

- High School diploma or equivalent required
- IT, technical, or related college degrees or certifications are preferred.
- 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions
- Essential experience in Microsoft Office (Outlook, Teams, Word, Excel)

TECHNICAL KNOWLEDGE AND SKILLS REQUIRED
- Must be able to supervise and solve multiple technologies

**Keys to Success**:

Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
- #LI-LF1
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._
- At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $21.00 - $22.50. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable._