Director of Civil Services

2 weeks ago

Phoenix, United States ATG Full time

**JOB SUMMARY**:
Provides leadership for the Civil Infrastructure Technical Specialists in the assigned Discipline of Focus. Directs and coordinates activities for the Professional Services group and technical staff. Responsible for the overall direction, coordination, and evaluation of projects. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Provides leadership for the Service Sales Executives in the assigned regional office.Aids sales team members in growing service opportunities and leveraging technical resources to fulfill customer’s needs. Develop process and procedures to streamline and coordinate services sales between sales and technical teams. Develop and maintain departmental budget and profit plans. Work with team members, Vice President, and President to prepare annual budget and profit plans. Aids Vice President and President and other team members in formulating and administering organization policies; by performing the following duties personally or through subordinate managers or with line level management. Work with Director of Services to help improve process and procedures to streamline and coordinate services sales between sales and technical teams.

**ESSENTIAL FUNCTIONS (POST SALES)**:

- Develop Pipeline of Talent to ensure proper coverage.
- Utilize the Project Module inside of CRM to track technical specialist utilization and profitability on all projects.
- Reviews analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives. Is directly responsible to Vice President and President for the profitability of the Professional Services Group
- Meets regularly with President and Vice President to review achievements and discuss required changes in goals, objectives or personnel resulting from status and conditions.
- Ensure coordination of functions around all service engagements to include logistics (books, laptops, training location, travel)
- Participates in formulating and administering company policies, directing and coordinating Professional Services department activities and implementing long range goals and objectives to meet departments revenue growth objectives. Initial service offerings to include, but not limited to:

- Production outsourcing (Team Augmentation)
- Placement service match qualified individuals with AEC firms.
- Temporary on-site project help provide staff to firms to address periodic staffing up swing needs.
- Pre
- and post-sale consulting to ensure smooth transition in department services.
- BIM 360 (Docs, Field, Glue, BIM Design, etc.) Implementation / Expert
- Training/Mentoring (in person and virtual)
- Meet with Subordinate Managers and Technical Specialist on a weekly basis to review Project Health Criteria; Billables, Utilization and correct any foreseeable or outstanding issues
- Oversee key projects, processes, data, and performance reports. Ensure Project Management for consulting projects to include:

- Coordinate time schedules - client and internal.
- Project Health - Track Billable Utilization as compared to Billable hourly rate to ensure min $110/hr. is achieved.
- Quality control (Project quality and ensure customer is happy)
- Monitor all projects for improvement in customer service.
- Hold resources accountable for their activities / actions.
- Manages your team, including but not limited to:

- Manage and monitor daily activities.
- Onboard and Mentor staff to do their job better than you
- Ensure scheduling of Projects and Time allocated for technical resources as necessary.
- Assure Technical Staff stay current on all new releases of software and hardware your department is responsible for
- Product Specialist Exam - assure T/E’s stay current on all necessary exams and certifications
- Maintain exam schedule and keep management informed.
- Manage/Coordinate all professional Services:

- Ensure all scoping (SOW) and project documents for the service engagement are accurate and complete with proper direction, duration, delivery expectation and price.
- Ensure SOW’s and other sales documentation to be fully integrated in Microsoft Dynamics CRM
- Mentor Technical Staff on how to complete production drawings (Drafting, Modeling, Presentation etc.)
- Ensure Technical Staff follows the SOW outlined when doing any production and falls under the specific guides of LOD as indicated.
- Ensure all Technical Staff are equipped to fulfill the requirements in SOW to complete Team Augmentation 3D modeling or drafting work.
- Mentor Technical Staff to mentor/teach classes.
- Monitor classroom activities for improvement.
- Courseware and course length decisions
- Assure preparation work is done.
- Ensure classrooms and Live 360 trainings are ready for class to start. Hardware, Software, Manuals, etc.
- Ensure all Team Augmentation service deadlines are met as stated in SOW (statement of work)
- Ensure all projects are being

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